Due to the perishable nature of our products, "Fit Food" cannot accept returns of food items. However, a refund or credit may be issued if:
(a) The wrong order was delivered
(b) The food packaging was damaged upon arrival
(c) A scheduled delivery was missed by our team.
To pause, skip, or cancel a subscription day, you must notify us via the app or WhatsApp at least 10 hours before the scheduled delivery. Cancellations made after this window will not be eligible for a refund for that specific day as the ingredients have already been sourced.
If you wish to cancel a 14 or 26-day plan mid-way, we will refund the remaining balance. But an amount will be deducted as a cancellation charge. However, the days already consumed will be charged at the Base Daily Rate (Starter Plan price) rather than the discounted subscription rate. Contact us via WhatsApp for refund related issues.
Our goal is your transformation. If you're unhappy with a meal, don't just ask for a refund—talk to our nutritionist. We'll fix your menu to ensure you stay on track.