By accessing the Fit Food website and purchasing a subscription, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. Our plans are sold as fixed-term packages (7, 14, or 26 days or 03 months). Your subscription does not automatically renew unless you manually authorize a new payment at the end of your cycle. We will send a reminder via WhatsApp 48 hours before your current plan expires. While our meals are designed by nutritionists, Fit Food does not provide medical advice. Our meals are produced in a kitchen that handles nuts, gluten, dairy, and soy. While we take precautions for allergies, we cannot guarantee 100% trace-free meals. Customers with severe, life-threatening allergies should exercise extreme caution. Customers are responsible for providing accurate delivery addresses and ensuring access (gate codes, security clearance) for our drivers. If a driver cannot access the location, the meal will be returned to our facility, and the customer will still be charged for that day. Fit Food reserves the right to change menu items based on seasonal availability. While we strive to match your macro-requirements, slight variations in ingredients may occur. Fit Food is not liable for any indirect, incidental, or consequential damages arising from the use of our service or the consumption of our products. By purchasing, you agree to a recurring delivery for the selected duration (7, 14, 26 days or 03 months). All payments are upfront. Delivery starts only after successful payment verification. We provide healthy meals, but we are not medical professionals. Consult a doctor before starting any strict diet. We aim for 6:00 AM – 9:00 AM delivery. We are not liable for delays caused by weather or traffic. We reserve the right to cancel subscriptions for any abusive behavior toward our staff or delivery partners.
Refund policy - Due to the perishable nature of our products, "Fit Food" cannot accept returns of food items. However, a refund or credit may be issued if:
(a) The wrong order was delivered
(b) The food packaging was damaged upon arrival
(c) A scheduled delivery was missed by our team.
To pause, skip, or cancel a subscription day, you must notify us via the app or WhatsApp at least 24 hours before the scheduled delivery. Cancellations made after this window will not be eligible for a refund for that specific day as the ingredients have already been sourced.
If you wish to cancel a 14 or 26-day plan mid-way, we will refund the remaining balance. But an amount will be deducted as a cancellation charge. However, the days already consumed will be charged at the Base Daily Rate (Starter Plan price) rather than the discounted subscription rate. Contact us via WhatsApp for refund related issues.
Privacy policy - We collect information you provide when subscribing, such as your delivery address and contact details. Specifically for Fit Food, we also collect health-related data (allergies, fitness goals, and dietary restrictions) to ensure your safety and results.
Your data is used exclusively to manage your subscription and improve our meal offerings. We implement industry-standard security measures to protect your personal information from unauthorized access.
All financial transactions are handled through secure gateways. Fit Food employees do not have access to your full credit card or banking information.
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