Terms and Conditions
Clients are advised to read through information provided on our online page and make a decision before consulting us. We charge non refundable £30 Admin fees for consultation / quote, upfront payment payable prior to contacting us.
Minimum £50 booking fees required to confirm booking starting from date that payment is received. Booking fees is classed as part payment, however booking fees may be lost where there is a late cancellation, travel expenses relating to initial venue viewing, travel cost relating to scheduled meetings arranged by client or other expenses. where expenses is more than the booking fees client will be liable for any balance payment.
1. Booking Notice 4- 6 week pending on event is required to allow for planning and any other arrangement, minimum notice 3 Weeks. Food catering order / set-up and or decoration two weeks or less notice pending on availability can be accepted with a none refundable £50 late notice fees. Food Catering minimum order 20 people or £300 spend for our party package. Full cost for food and beverage preparation including any refundable deposit where applicable to reach our account no later than 3 weeks to event date unless alternative written arrangement is made with manager. Cancelation notice should be made three weeks prior to event. Following a full contract Any late cancelation request may lose 50% or more of deposit.
Venue viewing is a requirement and highly recommended for food catering, banquet set-up and room decoration. Travel cost applies for 0-5 miles £20, for any added mile cost £2 a mile, money will be deducted from booking deposit, any balance will be refunded or deducted from total cost where applicable.
Booking cancellation re room decoration service two weeks or less to event will be liable for the cost of any travel for meeting or venue viewing, items purchased for the purpose of decoration which may also in some cases include travel / postage cost. Cancellation re entertainment service which may include kid’s entertainment or master of ceremony service will lose booking and viewing fees and any other expenses incured re planning. Depending on situation alternative arrangement can be agreed on, pending on managers discretion.
5. All aspect of catering equipment hire attracts additional £100 or more refundable deposit. payment in full is to be made at the commencement of the hire. The refundable deposit is refunded to client based on all equipment received in good condition, on the agreed date, items clean unless alternative arrangement is made regarding cleaning and or alternative arrangement made in writing.
Equipment Hire or equipment used for the purpose of room decoration is deemed as hired and it remains the property of Fezsta catering at all times, all damages/shortage or breakages will be charged at full replacement cost. Deposit less cost of breakages or loss, will be returned once hired items has been checked, however if damaged/ broken or loss item cost is over the amount deposited customer will lose deposit and will be liable for the balance payment . Note: Equipment hire pickup and return set at 24 hours slot terms. Example if you pick up / collect equipment 10.00am you will return equipment 10.00 am next day contrary to that you will be charged.
This terms applies to Fezsta catering equipment and any equipment hired via any external hire services, customer will be informed should we require to use other hiring service.
6. Fezsta will ensure to communicate any changes or agree alternative arrangement with client; cancellation may be required in some circumstances such as bad weather condition, health and safety and deposit will be refunded. Terms and condition applies. Fezsta can change the price to goods or services without the need to give prior notice. Any discrepancy or complaints speak with manager. We aim to do our best to resolve any matter that may arise, concession can be given in some circumstances, and it’s on Manager's discretion.
Following a booking and deposit payment full terms and conditions document will be provided to our client.
Contact manager on 07957585318 or email fezsta.cs@gmail.com
