Thank you for using FeiGe Transcription.
FeiGe Transcription is an AI-powered transcription application designed to help users convert audio into text quickly and efficiently.
1. Why is my audio not being transcribed?
Please check your internet connection and make sure the audio file is available and supported. You can also try restarting the app and submitting the audio again.
2. Why is transcription taking longer than expected?
Processing time may vary depending on the length of the audio, network conditions, and current server load. Please try again later if processing takes unusually long.
3. Why might the transcription contain errors?
AI-generated transcription may not always be completely accurate. Background noise, unclear speech, multiple speakers, accents, and audio quality can affect transcription results.
4. My subscription or purchase is not active. What should I do?
Please make sure you are signed in with the same Apple ID used for the original purchase. You can also use the “Restore Purchases” option in the app to restore your purchase.
5. How do I restore a previous purchase?
Open the subscription or membership page in FeiGe Transcription and select “Restore Purchases.” Your purchase information will be verified through the App Store.
If you experience any problems while using FeiGe Transcription, or if you have feedback or suggestions, please contact our support team:
Support Email: help@feishutranscription.com
When contacting us, please include your app version, device model, operating system version, a description of the issue, and relevant screenshots if available.
Thank you for using FeiGe Transcription.