Effective Date: 01 June 2026

1. Introduction

Fearless Detailing ("Fearless Detailing", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, stored, and processed responsibly.

This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website, contacting us, submitting forms, requesting quotations, or booking our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

To provide our services effectively, we may collect the following information:

Personal Information

• Full name
• Contact number
• Email address
• Physical address where services are provided

Vehicle Information

• Vehicle make and model
• Vehicle registration number (where required)
• Vehicle condition notes
• Service history with Fearless Detailing

Booking Information

• Appointment details
• Service selections
• Quotation requests
• Payment records

Website & Form Information

When using our website, contact forms, or online booking forms, we may collect:

• IP address
• Browser information
• Device information
• Form submissions
• Website usage analytics

3. How We Use Your Information

Your information may be used to:

• Process and manage bookings
• Provide quotations and invoices
• Deliver detailing services
• Communicate regarding appointments
• Respond to enquiries
• Improve our services and customer experience
• Maintain service records
• Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for the operation and management of our business.

4. Marketing Communications

From time to time, Fearless Detailing may send service reminders, special offers, promotions, newsletters, or business updates.

You may opt out of marketing communications at any time by contacting us directly or requesting removal from our marketing list.

Fearless Detailing will never sell your personal information to third parties for marketing purposes.

5. Sharing of Information

Fearless Detailing does not sell, rent, or trade customer information.

Your information may only be shared:

• When required by law
• With payment processors or service providers assisting our business operations
• To protect our legal rights
• With your consent

Any third parties processing information on our behalf are required to maintain appropriate confidentiality and security measures.

6. Storage & Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, disclosure, or destruction.

Information may be stored electronically using secure cloud-based services, business management systems, and encrypted communication platforms where appropriate.

While we take every reasonable precaution, no electronic system or method of transmission can guarantee absolute security.

7. Vehicle Photography

Fearless Detailing may photograph vehicles before, during, and after services for quality control, record-keeping, training, portfolio development, and marketing purposes.

Where photographs are used publicly on social media, advertisements, promotional material, or our website, no personal information will be disclosed without your consent.

Customers may request that their vehicle images not be used for marketing purposes by informing Fearless Detailing before the service begins.

8. Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance and better understand visitor behaviour.

Cookies generally do not identify users personally but assist in improving functionality and user experience.

You may disable cookies through your browser settings if you prefer not to allow their use.

9. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Object to certain forms of processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator of South Africa where appropriate

Requests relating to your personal information may be submitted using the contact details provided below.

10. Retention of Information

Fearless Detailing retains customer information only for as long as reasonably necessary to:

• Deliver our services
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Once information is no longer required, it will be securely deleted, anonymised, or destroyed in accordance with applicable legal requirements.

11. Changes to this Policy

Fearless Detailing reserves the right to amend or update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes.

The latest version will always be available on our website or upon request and will replace all previous versions.

Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Fearless Detailing

📧 Email: fearlessdetailing@outlook.com
📱 WhatsApp: +27 73 082 8654
📍 Cape Town, Western Cape, South Africa

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