Sales Recovery

Description

The Sales Recovery department is assigned with the recovery of orders when a customer's major credit card or PLCC does not get proper authorization.

Instructions

When the status of an order is held by Sales Recovery, check for memos regarding the issue and connect to Sales Recovery if necessary.

Details

•          Do not place a new order

•          If there is no memo left by Sales Recovery and the customer is paying with a PLCC transfer to the credit card department