Backorder Maintenance

Description

Backorder Maintenance is used to cancel/extend a backordered item.

Instructions

You can access backorder maintenance by using the clock  icon from the customer panel. You can also access this screen from an order, by clicking on “Order Options”, and then use the order option arrow to display drop-down options, and from the drop-down menu, select “Backorder Maintenance”.

If the customer is requesting to cancel a backorder item, offer the special 10% discount if applicable. To accept, click on the check mark. If the customer declines, click on the cancellation icon.

“Ms. Smith, we can offer you a 10% discount if you decide to keep the item on reserve.”

Details

•        Standard delivery is the only available method of shipping for backorders

o   7-10 business days

•        Items are not charged until shipped

•        Items on backorder may ship in different packages

•        Cancel with a refund if the customer paid with a check/money order

•        PayPal backorders cancel automatically after 29 days if not shipped

If the customer would like to change the size or color, cancel the backorder, and place a new order