Non-Receipt Adjustment – Manifested/Non-Manifested

Description

At times, a package will not have tracking information available. When this happens, we need to confirm if the package was manifested.

A manifested package is one that was placed in a FedEx truck to be shipped to the customer.

A non-manifested package was never placed in a FedEx truck for shipment.

Instructions

1. Contact your supervisor and provide the invoice number and line item to confirm if the package was manifested.

•   If manifested, advise the customer to allow 21 consecutive days from the manifested date for the package to be delivered.

•   If not manifested, ask the customer to call back on the 21st day. If the 21st day has passed contact your Supervisor to process an adjustment.