Undue Missing Item

Description

Use the following procedure when re-charging for an item that was previously adjusted due to missing in the order.

Instructions

1. Place a check mark on the line item(s) and click “Check Item Options”.

2. From the ADJUSTMENTS drop-down menu select UNDUE MISSING ITEM.

3. Select whether the package was sealed or ripped and key in a memo.

•          If debiting a PLCC, click submit.

•          If debiting a major credit card transfer to El Paso Customer Service.

Details

•          Advise the customer the total charge being made to their method of payment