Miscellaneous Merchandise Adjustment – Missing Apparel Accessory

Description

This adjustment is used to compensate the customer for a missing accessory from an apparel item, i.e., belt, scarf, draw cord, etc.

Instructions

1. Offer a 10% discount.

2. Place a check mark on the line item(s) and click “Check Item Options”.

3. From the ADJUSTMENTS drop-down menu select MISC. MERCHANDISE.

4. Click on the % Off radio button, enter the discount amount, select “DAMAGED/MISSING PIECES DISCOUNT” as the reason, and key in a memo.

5. Offer the We Care gift card.

Details

•   Verify that the missing piece is included with the item

•   If the customer declines the discount, use the Happy Returns Portal as the return method, and advise the customer to return the item.

o   Offer to place an exchange