Miscellaneous Merchandise Adjustments - Damaged Items

Description

This adjustment is used to compensate a customer for a damaged item, i.e., stains, buttons missing, torn, hemming issues.

Instructions

1. Ask the customer how much cost will incur to fix the damaged item.

2. Use the chart below to determine the refund amount.

3. Place a check mark on the line item(s) and click “Check Item Options”.

4. From the ADJUSTMENTS dropdown menu, select MISC. MERCHANDISE.

5. Click on the $ off radio button, enter the discount amount, select “OUT OF POCKET EXPENSE” as the reason, and key in a memo.

6. Offer the We Care gift card.

Details

•          If the out-of-pocket expense is higher than the refund amount and the customer declined the adjustment, use the Happy Returns Portal as the return method, and advise the customer to return the item.

o   Offer to exchange the item