Order Status
Embedded Files
Updates: List of January to October 2024 Coupon & January to Mid of October 2025 Codes, Catalog Viewer (10/15/2025), and Qbot Alerts (10/16/2025).
Description:
The graphs below show the standard journey of the order and meaning of the status.
Order Status
Status Meaning
Maximum Duration*
Created
Order Created by Customer
3 Hours
Fraud Check Challenged
Flagged as possible fraud, additional info requested from customer, pending decision from Global-e Fraud Team
8 Hours
Received by Global-E
Order successfully received and processing with the merchant
Dependent on Merchant
Pending Payment
Awaiting confirmation from payment provider
2 business days
Shipped by Merchant
Order packed and shipped to Global-e hub
Shipping documents prepared (own hub / WYOL (n/a)
2 business days
Received in Hub
Order Arrived at Global-E Hub
Shipping documents printed (own hub & WYOL)
1 business day
Dispatched to Customer
Order has shipped to the customer
Dependent on carrier
Delivered to Customer
Order has been delivered
N/A
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