Media Key Not Working
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Updates: List of January to October 2024 Coupon & January to Mid of October 2025 Codes, Catalog Viewer (10/15/2025), and Qbot Alerts (10/16/2025).
Item Number not working in GUI? When looking up an item number in GUI and an error occurs. Proceed with the following :
Identify what catalog the customer is in by asking for the last 4 numbers of any item.
For example, the item number is 1583 – 11084 – 0242, this is a Brylane Home Catalog with Media Key 0242
2. Open your catalog viewer
3. Locate the correct media key and open the file
4. Use the search option and enter the middle five numbers of the item. In the example, item number 11084, input the number to search the item
5. Once you enter the middle five, the item number should populate.
6. If the catalog number is still not working, try using another media key (last 4 digits) of a different catalog on the list
If the catalog number is still not working or giving the correct pricing. Advise your supervisor to send an email to salespriceadjustments@fbbrands.com. The email must contain the original item number to verify the correct pricing
If you do locate the item number and the price does not match, submit a no callback memo to request an adjustment be completed once the item ships
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