Order Status - Definition
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Updates: List of January to October 2024 Coupon & January to Mid of October 2025 Codes, Catalog Viewer (10/15/2025), and Qbot Alerts (10/16/2025).
Open
Open
DESCRIPTION: Order is new and has not been pulled yet, editing can be done to the order
Processed
Processed
DESCRIPTION: Order has been packed/shipped
Held-CPG
Held-CPG
DESCRIPTION: Customer Protection Group has put a hold on the order
RESOLUTION: Check memo and transfer to CPG. Do not place a new order.
Held-Collections
Held-Collections
DESCRIPTION: Collections has put a hold on the order
RESOLUTION: Check memo and transfer to Collections Do not place a new order.
Held-Sales Recovery
Held-Sales Recovery
DESCRIPTION: Sale Recovery has put a hold on the order
RESOLUTION: Check memo and transfer to Sales Recovery. Do not place a new order.
Hard Decline
Hard Decline
DESCRIPTION: The order did not get paid for and was shipped out.
RESOLUTION: Customer must speak to Collections
Unresolved Bad Debt- Collection
Unresolved Bad Debt- Collection
RESOLUTION: Transfer to collections.
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