Happy Returns: Using the Prepaid Return Label
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Updates: List of January to October 2024 Coupon & January to First of December 2025 Codes, Catalog Viewer (11/24/2025), and Qbot Alerts (11/26/2025).
Benefits of Using the Prepaid Return Label:
The ability to print out a return label and send it back via USPS.
An Express code will also be generated with the prepaid return label for the customer for those without access to a printer (Please leave code in the customer’s memos)
If a return has been processed through the ordering brand or your customer has having difficulties with the process, you can process a second request for a code using the OSP brand.
Steps to Purchase Your Own Shipping Label:
Steps to acquire a Prepaid Return Label:
Step 1: Input Order Number/Zip Code
Step 2: Select the items and reason for return.
Step 3: Choose the Refund Method
Step 4: Click Other Options and click prepaid label (Option 2 if applicable)
Step 5: Submit your Return
Step 6: Provide Express Code to Customer and leave the code in a Regular Memo
Step 7: Memo in GUI
Extra Option: Send to another email.
Sample email with the return label, including package information.
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