Our goal at FULLBEAUTY Brands is to provide our customers with a great shopping experience. You own the level of customer service you provide for our customers. It is up to you to make a positive customer experience. 

As competitors in the plus-size retail industry, we must evolve from the transactional approach and develop a keen sense of emotional intelligence to reach a higher level of service experience. We must WOW our customers every single time. 

Satisfactory quality assurance evaluations 

Each associate will be evaluated on six calls that capture their newly acquired knowledge. The goal is to provide excellent service and maximize our sales opportunities during our new hire nesting phase. 

The following quality expectations must be met to successfully complete this training program: 

• Excellent Customer Service 

• Meet the minimum performance metric standards in the following 

• Add-on offers 

• Customer’s choice 

• Credit card offers 

• Email capture 

• Reward member offers 

• AHT(average handle time) 

• Required Scripting to be read verbatim