Fit Specialist's Training Priorities
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Fit Specialist's Training Priorities
Due to our high expectations of all fit specialists, we recognize that it is our responsibility to provide you with the training you need to meet and exceed those expectations. You will notice that we put a lot of emphasis on training both initial and ongoing because you are extremely important to the organization.
Your initial training will focus on the following areas:
Service Standards – Know our expectations. Understand why these standards are crucial to the success of our company, yourself, and the customer. And of course, use them without fail.
Product Knowledge - To be sales-oriented you need to have a high level of knowledge of the products we sell. Use this knowledge to enhance the customer’s experience.
Operations Knowledge - Stay abreast of all the current promotions and be able to communicate them to our customers. We will be able to appeal to many different types of people through our various promotions and being able to communicate with all kinds of people will enhance our opportunities as a company. Understand your role and responsibilities as a key player on the team.
GUI - You will need to know how to use our operating system as thoroughly as possible.