Description 

This procedure is used to adjust standard postage fees when a service failure has occurred. 

Instructions 

3. Click on “Order Options” 

4. From the ADJUSTMENTS drop-down menu select POSTAGE 

5. Select the adjustment percentage based on the amount of service failure 

6. Key in a memo for the adjustment and offer the We Care Gift Card 

Details 

• Adjust per customer request only when a service failure has occurred 

• Mixed shipments, Keying error, Damaged, Quality, Sizing issues, etc. 

• Exchanges placed online 

• Returned to sender not issuing postage  

• Shipping not charged correctly  

• Adjustments must be completed within 30 days of the delivery date 

• For Service Failures Only, after exhausting all resources using Happy Returns, advise the customer to return using USPS Standard Delivery  

• If $10.99 and under, use the postage adjustment to refund the out-of-pocket expense  

• If more than $10.99 the customer will need to fax or mail in a copy of the receipt for analyst review - fax number 1-866-810-8749