Description 

Use the following procedure when refunding express shipping fees. 

Instructions 

1. Click on “Order Options” 

2. From the ADJUSTMENTS drop-down menu select EXPRESS POSTAGE 

3. Select a service failure reason and key in the memo 

4. Offer the We Care Gift Card 

Details 

• If no express service fee was charged, the express postage adjustment option will not be available 

• FedEx will deliver until 8:00 PM local time 

• Weather delay is not considered a service failure 

• Adjust per customer request only 

Only adjust if: 

• Package arrived late 

• Express postage service was never requested 

• Service failure occurred 

• Within 30 days of the delivery date 

Delivery Times  

• Express Delivery: will arrive within 3 business days from shipment date (adjust on the 4th business day) 

• Superfast Delivery: will arrive within 2 business days (adjust on the 3rd business day) 

• Next Business Day Delivery: will arrive within 1 business day (adjust on the 2nd business day) 

• Saturday Delivery: will arrive 1 business day (adjust after 8:00 PM local time)