Description 

This is the procedure when the customer is claiming non-receipt of a package, and the package has no delivery scan. 

Instructions 

1. Verify the shipping address is correct 

2. Click on the package number 

3. From the ADJUSTMENTS drop-down menu select NON-RECEIPT 

4. From the tracking results page click ADJUST 

5. Key in a memo 

Details 

• Adjustments must be completed within 30 days of the delivery date  

• The time frame of 21 consecutive days must pass to process an adjustment 

• Advise your customer if the tracking shows delivered and the items are not returned within 30 days, they will be recharged for the package