Description 

At times, a package will not have tracking information available. When this happens, we need to confirm if the package was manifested. 

A manifested package is one that was placed in a FedEx truck to be shipped to the customer. 

A non-manifested package was never placed in a FedEx truck for shipment or has been improperly scanned. 

Instructions 

1. After 20 consecutive days, Use the Teams channel to contact a supervisor. Provide the invoice number, line item, and customer information to confirm if the package manifested  

• If it has not been 20 consecutive days, advise the customer to allow 20 consecutive days from the shipment date for the package to be delivered. 

• If 20 consecutive days have elapsed and the package did manifest, you will process an adjustment. 

• If 20 consecutive days have elapsed and the package did not manifest, a supervisor will process an adjustment.