Description 

This is the procedure when the customer is claiming non-receipt of a package, and the package was delivered. 

Instructions 

Request a Non- Receipt Letter if the customer information is correct via GUI. If there is an invalid email/address submit a “Carrier Clerk” memo to request an Affidavit via mail. The customer can also print one online under the FAQs. 

Details 

• A Non-Receipt Letter/Affidavit is required for all Delivered Packages 

• No adjustments will be made if a signature is captured (check FedEx.com for signature confirmation) 

• Affidavits can only be mailed/emailed to the customers information on file 

• Email DL-EP Analyst if you notice an excessive amount of adjustments 

• A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. 

•  Letters must be received within 30 days of the delivery date.  

• All claims are subject for review; affidavit does not guarantee a refund. 

• Maximum of 2 Non-Receipts Adjustments in a 12 month period 

• On 2nd lost package claim, advise the customer No refunds (of Non-receipt) will be issued on future order 

• DO NOT PROCESS AN ADJUSTMENT