Description 

Use this adjustment when the address was keyed in incorrectly for phone orders only. 

Instructions 

1. Verify the address the package was shipped out using order financials 

2. Click on the package number. 

3. From the ADJUSTMENTS drop-down menu select KEYING ERRORS ADDRESS/MERCHANDISE. 

4. Key in a memo. 

5. Do not process this adjustment for SFCC (OOBO) orders placed by the customer. 

Details 

• Correct the address in the edit customer or address book section after the adjustment has been made (if needed). 

• Offer to place an exchange 

• Adjustments must be completed within 30 days of the delivery date