Keying Errors Adjustment – Incorrect Address
Updates: List of January to October 2024 Coupon & January to First of December 2025 Codes, Catalog Viewer (03/23/2026), and Qbot Alerts (03/11/2026)).
Description
Use this adjustment when the address was keyed in incorrectly for phone orders only.
Instructions
Verify the address the package was shipped out using order financials
Click on the package number.
From the ADJUSTMENTS drop-down menu select KEYING ERRORS ADDRESS/MERCHANDISE.
Key in a memo.
Do not process this adjustment for SFCC (OOBO) orders placed by the customer.
Details
Correct the address in the edit customer or address book section after the adjustment has been made (if needed).
Offer to place an exchange
Adjustments must be completed within 30 days of the delivery date