Description 

Use the following procedure when re-charging an item that was previously adjusted due to missing in the order. 

Instructions 

1. Place a check mark on the line item(s) and click “Check Item Options”. 

2. From the ADJUSTMENTS drop-down menu select UNDUE MISSING ITEM. 

3. Select whether the package was sealed or ripped and key in a memo. 

• If debiting a PLCC, click submit. 

• If debiting a major credit card (including PayPal), click “NO” for the original method of payment and then Select “Other Credit Card”. 

• Next key in the credit card # under “Credit Card” and follow the authorization process to get an “Auth Code” click Submit. 

Details 

• Advise the customer the total charge being made to their method of payment