Undue Missing Item
Updates: List of January to October 2024 Coupon & January to First of December 2025 Codes, Catalog Viewer (03/23/2026), and Qbot Alerts (03/11/2026)).
Description
Use the following procedure when re-charging an item that was previously adjusted due to missing in the order.
Instructions
Place a check mark on the line item(s) and click “Check Item Options”.
From the ADJUSTMENTS drop-down menu select UNDUE MISSING ITEM.
Select whether the package was sealed or ripped and key in a memo.
If debiting a PLCC, click submit.
If debiting a major credit card (including PayPal), click “NO” for the original method of payment and then Select “Other Credit Card”.
Next key in the credit card # under “Credit Card” and follow the authorization process to get an “Auth Code” click Submit.
Details
Advise the customer the total charge being made to their method of payment