Description 

This is the procedure when the wrong item was processed as a return and the customer was over-credited on the same order. 

Instructions 

1. Verify which item(s) was returned 

2. From the line the customer returned, place a check mark on the line item and click “Check Item Options” 

3. From the ADJUSTMENTS drop-down, select “RETURN CREDIT DUE” 

4. From the line the customer did not return, place a check mark on the line item and click “Check Item Option” 

5. From the ADJUSTMENTS drop-down, select GENERIC DEBIT 

6. Enter the charge amount in the merchandise field and key in a memo 

• If debiting a PLCC, click submit 

• If debiting a major credit card (including PayPal), click “NO” for the original method of payment and then Select “Other Credit Card”. 

• Next key in the credit card # under “Credit Card” and follow the authorization process to get an “Auth Code” click Submit. 

Details 

• If the items are from different orders, process the same procedure above.