Description 

A return credit due adjustment is completed when the customer returned merchandise, but no returns have been processed. 

Instructions 

1. Verify with the customer which items were returned 

2. Place a check on the line items and click “Check Item Options” 

3. From the ADJUSTMENTS drop-down, select “Return Credit Due” 

4. Key in a memo (must include return date and return tracking number/Express code) 

5. Offer the We Care Gift Card 

Details 

• If the customer provides an Express code, use the Happy Return Admin Portal to check the status of the return.  

• Returns taken to a return bar, allow 3 – 5 business days from the Approve day before issuing a credit 

• For mail returns, verify whether the carrier is in possession of the package or if it has been scanned at the warehouse. In either scenario, a credit can be processed immediately. 

• Any package stamped by the carrier as “Return to Sender”, can be immediately credited 

• An adjustment will ONLY be made if the return tracking number or express code is verified