Description 

This adjustment is used to compensate the customer for a missing piece on a set they are willing to keep, i.e., missing pants to a pantsuit. 

Instructions 

1. Use the chart below to determine the refund amount. 

2. Place a check mark on the line item(s) and click “Check Item Options”. 

3. From the ADJUSTMENTS drop-down menu select MISC. MERCHANDISE. 

4. Click on the % Off radio button, enter the discount amount, select DAMAGED/MISSING PIECES DISCOUNT as the reason, and key in a memo. 

5. Offer the We Care gift card. 

Details 

• Verify that the missing piece is included with the item 

• Adjustments must be completed within 30 days of the delivery date. 

• If the out-of-pocket expense is higher than the refund amount and the customer declines the adjustment, facilitate the return using the Happy Return Portal and advise the customer to return the item. 

• Offer to place an exchange