Description 

Use the following procedure when refunding a damaged “hard good” Brylane Home product. 

Instructions 

1. If the item is salvageable, offer the 30% discount to the customer. 

2. Place a check mark on the line item(s) and click “Check Item Options”. 

3. From the ADJUSTMENTS drop-down menu select DAMAGE. 

4. Select the reason and key in a memo. 

5. Offer the We Care gift card. (No adjustment past 30 days of the del date) 

6. Advise the customer to dispose of the “hard good”. 

Details 

• A damaged “soft good” Brylane Home product must be returned.  

• A damaged “hard good” over $50 will require photographic proof 

• Ask the customer to send an email to: 

• brylanehomeclaims@fbbrands.com 

• Subject must read: Attention Analyst 

• Email must include Customer’s name, Invoice #, picture of the damage and a brief description of the item(s) 

• Item(s) must be kept until contacted by the Brylane Home Claims team with further instructions (within 3-5 Business Days)