The ATC Process: What happens after referral?
The ATC process contains 4 steps:
Referral by the Learning Specialist or by the Student themselves
Appointment Booking
Initial Training with a mentor
Post appointment email
1.Referrals:
The first step concerns referring a student registered with Academic Accommodation services to our center. The learning specialists send us a summary that consist of the student number, the technologies or strategies the students would like to learn about and a quick summary of why they want to have an appointment.
Any student, regardless of whether they are registered in accommodations or not can also refer themselves by sending an email to our account as well.
2. Appointment booking:
The second step concerns sending a booking email immediately after receiving a referral or request.
3. Appointment:
After booking an appointment, we do peer-to-peer mentoring or a 1:1 session to go over their learning specialist recommendations and their needs. Any questions pertaining to their case is answered.
Currently, we do virtual appointments and share our screens to explain how different technologies work.
We try to show a few technologies that have the same purpose so they can choose the one they are most comfortable with.
The initial training lasts for 1 hour in case the student has any concerns or questions.
4. Post-appointment email:
At last, we send an email after the appointment with all the details of the introduced technologies and strategies to students.
