FAQ & STAY CONNECTED

1. ORDERING & PAYMENTS 

Q1: How can I place an order?

✔ Simply browse the F-KNOT collection, select your desired product, choose your size, and click "Add to Cart."
✔ Once ready, proceed to checkout, where you can enter shipping details and make your payment.
✔ After payment, you will receive an order confirmation email with tracking details.

Q2: What payment methods do you accept?

✔ We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
✔ For select regions, we offer Buy Now, Pay Later (BNPL) options through Afterpay, Klarna.
✔ Cryptocurrency payments are available for limited edition & exclusive drops.

Q3: Can I cancel or modify my order after placing it?

✔ Orders can be modified or canceled within 12 hours of purchase.
✔ Once processed and shipped, orders cannot be changed or canceled.
✔ To request modifications, contact support@f-knot.com immediately.

2. SHIPPING & DELIVERY 

Q4: Where does F-KNOT ship?

✔ We offer worldwide shipping to most countries, including the U.S., U.K., Canada, Europe, UAE, and Asia.
✔ Due to regulations, we do not ship to certain countries. You can check availability at checkout.

Q5: How long does shipping take?

✔ Standard Shipping: 5-10 business days
✔ Express Shipping: 2-5 business days
✔ Exclusive Drops & Custom Orders: 10-14 business days

🚀 Tracking details will be provided once your order ships.

Q6: How much does shipping cost?

✔ Free shipping on orders over $200 (U.S. & select countries).
✔ Standard international shipping fees apply for orders below the free-shipping threshold.
✔ Express shipping is available for an additional fee, calculated at checkout.

Q7: Do you offer same-day delivery?

✔ Same-day delivery is available for select cities (L.A., NYC, Dubai, London) on orders placed before 12 PM local time.

3. RETURNS & EXCHANGES 

Q8: What is your return policy?

✔ We offer hassle-free returns within 14 days of delivery.
✔ Items must be unused, unwashed, with original tags and packaging.
✔ Custom-made or personalized items cannot be returned.

📩 To request a return, email returns@f-knot.com with your order details.

Q9: Do you offer exchanges?

✔ Yes, we offer free size exchanges within 14 days.
✔ If the desired size is out of stock, a store credit or refund will be issued.

Q10: How long does it take to process a refund?

✔ Refunds are processed within 5-7 business days after receiving your return.
✔ Depending on your bank, the amount may take 3-10 additional business days to reflect.

4. SIZING & FIT 

Q11: How do I know my size?

✔ Our detailed size guide is available on each product page.
✔ We recommend checking the measurement chart before placing an order.
✔ For personalized fit recommendations, email sizing@f-knot.com or DM us on Instagram.

Q12: Do you offer custom sizing?

✔ Yes! We offer custom-tailored tuxedos, blazers, and streetwear pieces upon request.
✔ Custom orders take 10-14 business days for production.

📩 Contact custom@f-knot.com to discuss your personalized fit.

5. PRODUCT & MATERIALS 

Q13: What materials do you use?

✔ We use premium fabrics such as:

• Italian Wool & Cashmere (Blazers, Coats)

• Organic Cotton & French Terry (Hoodies, T-Shirts)

• Silk & Satin Details (Tuxedos, Shirts)

• Genuine & Vegan Leather (Accessories, Footwear)

💡 Sustainability Focus: We incorporate eco-friendly and ethically sourced materials in select collections.

Q14: How do I care for my F-KNOT items?

✔ Suits & Blazers: Dry clean only.
✔ Hoodies & T-Shirts: Machine wash cold, tumble dry low.
✔ Sneakers & Leather Goods: Wipe with a damp cloth; use leather conditioner if needed.

6. LIMITED EDITION DROPS & COLLABORATIONS 

Q15: How do I get access to exclusive drops?

✔ Join our VIP mailing list for early access to limited-edition collections.
✔ Follow us on Instagram (@f_knot_official) & TikTok (@f-knot) for drop announcements.

🚀 Exclusive releases sell out fast! Pre-orders are available for select items.

Q16: Does F-KNOT collaborate with designers & influencers?

✔ Yes! We collaborate with fashion designers, street artists, and influencers for unique capsule collections.
✔ If you’re interested in a collaboration, sponsorship, or affiliate partnership, email collabs@f-knot.com.

 7. CONTACT & CUSTOMER SUPPORT

Q17: How can I contact F-KNOT customer service?

✔ 📧 Email: support@f-knot.com
✔ 📱 DM us on Instagram: @f_knot_official
✔ 🛍 Live Chat Support: Available on our website during business hours

Q18: What are your customer support hours?

✔ Monday - Friday: 9 AM - 6 PM (EST)
✔ Saturday: 10 AM - 4 PM (EST)
✔ Sunday: Closed (We still respond to urgent emails!)

8. OTHER QUESTIONS

Q19: Does F-KNOT offer gift cards?

✔ Yes! We offer digital gift cards in amounts ranging from $50 - $500.
✔ Gift cards never expire and can be used on any collection.

THANK YOU!