The CSP Role

Exceptional Virtual Services is looking for Customer service Reps that have excellent communication skills to service various clients. Background checks are required by the enterprise clients providing the servicing opportunities for security purposes.

INCREASED FREEDOM – THE GREATEST BENEFIT

• You select the client programs that match your earnings expectations.

• You control your earning potential based on the frequency you work and the results you produce (and the people you hire, if you choose to do so).

• You and you alone have the opportunity to decide what your future holds.

SKILLS REQUIRED TO SERVICE THE CLIENTS:

• Respond to telephone calls, providing quality service to clients inquiring about the availability of products or status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access to multiple screens for information, for the customer.

• Strive for a quick resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Demonstrating a positive way to communicate effectively with customers and look up info to help with the customers needs.

• The hardest part at first was to learn how to de-escalate and angry customer, instead of easily sending to supervisor.

• Satisfying the customer, knowing the issue was solved and that I actually helped someone.