Having the right equipment is a critical component of a successful business. We have put this policy together to help ensure Service Partners and their agents are set up to effectively service one, or more, of the great client programs. It is important to remember these are the minimum requirements needed to use the Arise Platform only. Certain client programs may have additional requirements above and beyond the ones listed in this policy.

PC REQUIREMENTS:

A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs. Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required.

• CPU Speed; Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted.

• Hard Drive 20 GB or more of available space 60 GB or more of total space.

• Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable.

• Operating System Windows 10 Windows 8/8.1 not supported by some clients.

• Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload.

• Maximum Latency Threshold 120 milliseconds (ms).

• Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs.

MAC REQUIREMENTS;

• Macs must have an Ethernet port.

• MacBook Air and Mac USB-C ports will not be supported.

• CPU Speed Intel Core i5 2.7 GHz processor or better.

• Hard Drive 20 GB or more of available space 60 GB or more of total space.

• Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable .

• Operating System MAC OS X 10.10 Yosemite or higher See page 4 for acceptable Windows operating systems.

• Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload.

• Maximum Latency Threshold 120 milliseconds (ms).

• Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs.

ACCESSORIES, SOFTWARE AND INTERNET/PHONE SERVICE PROVIDERS

REQUIRED ACCESSORIES: USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended. Suggestions: • Plantronics (Model 79730-01) • Logitech USB H570e • Jabra UC VOICE 150.

Hard-wired Telephone and headset (required for Production/Servicing) Suggestions • AGPtek Call Center Dialp and Plantronics S12

SOFTWARE:

Internet Explorer 11 on Windows 8 or 10 (Optional) Mozilla Firefox or Chrome for Windows Certain client programs may require specific versions of Windows. Windows 8/8.1 are not supported by some clients. Please see the Client Opportunity Announcement for details. *Chrome is not compatible while registering to use the Arise Platform.

INTERNET AND PHONE SERVICE PROVIDERS :

Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless internet connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.

HARD-WIRED LAND LINE TELEPHONE SERVICE:

Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or VoIP through a physical hard phone, i.e. a tangible device that sits on your desktop. The service should be connected directly from the wall to your telephone. Softphones (an application that is installed on your computer) and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary – please see page 9 for details)

PC SCAN - PASSES?FAILED...WHAT DOES IT MEAN?

What is a PC Scan? This check determines if your computer meets the unique technical requirements that you must meet in order to use client-required software to service the opportunity you are enrolling in. IMPORTANT: This check can be performed with only a computer running Microsoft Windows and either Microsoft Internet Explorer or Google Chrome browser. What do you need to do before running the PC Scan? • Close all other applications and start from a fresh system reboot • Clear cache/cookies • Try a different browser • Reboot modem/router • Ensure hard wired and network is not in use by other devices for best results • PC Scan does not run on a Mac

What does it mean if you failed one or more of the specifications and what do you need to do to correct the failing result(s)?

• CPU - The PC’s processor is not compatible and cannot be used to contract with Arise. You will need a computer with a supported processor (CPU)

• Internet Download Speed - As speeds can fluctuate at times, please try to reboot your modem/router and test again. so If you are not getting the minimum required upload/download speeds, you will need to contact your Internet Service Provider to upgrade.

• Internet Upload Speed - As speeds can fluctuate at times, please try to reboot your modem/router and test again. so If you are not getting the minimum required upload/download speeds, you will need to contact your Internet Service Provider to upgrade.

• Network Latency Max - Ensure you are on a hard-wired connection via Ethernet and not WiFi. Reboot the modem/router and try again. so Contact your Internet Service Provider for further assistance with latency.

• OS – Your operating system (OS) is not compatible with the Arise Platform. You will need to update your computer with a supported OS, please see page 4 for supported operating systems.

• RAM – The RAM on your computer is not supported. The PC’s RAM can be upgraded. (Additional RAM added to the system) without any issue. You may need to contact a local technician for upgrading your RAM. o You will need a computer with additional RAM or reach out to a local computer technician for assistance with upgrading the RAM on your current PC.