Terms of Service:

AUTHORISED FINANCIAL SERVICES PROVIDER

EXCELL SURE is an authorized financial services provider (FSP number 2914) in terms of Section 8 of the FAIS Act.

A copy of our licence is available upon request.

DISCLAIMER AGREEMENT:

EXCELL SURE has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.

EXCELL SURE shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

Links to other sites

Our website contains links to other sites. Please be aware that EXCELL SURE is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

CONFLICT OF INTEREST MANAGEMENT POLICY:

EXCELL SURE has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.

The Conflict of Interest Management policy is published on our website, click here to read it. You can also email info@masthead.co.za to obtain a copy of it.

COMPLAINTS PROCEDURE:

Should you wish to pursue a complaint against a key individual or representative of EXCELL SURE, you should address the complaint in writing to us at excellesure@gmail.com

If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

TCF POLICY:

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Services Board to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSB seriously, in particular, the requirement to treat customers fairly.

PRIVACY POLICY:

EXCELL SURE is committed to maintaining the privacy and security of its customers' personal and private information. Our privacy policy outlines our practices and commitment to the customer and can be read in our signed Privacy Policy Statement below.

PAIA MANUAL:

This information manual provides an outline of the types of records held by EXCELL SURE and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). It can be read here.