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In this section, you will find a collection of workshops designed to foster a culture of responsible innovation and ethical decision-making. The workshops are dedicated to implementing better practices in the development of digital products and can be used by teams as well as individuals. You will find workshops introducing inclusive design, digital ethics or accessibility for a range of different abilities. More ethical products allow a wide range of users to have a positive experience and overall, more satisfaction while interacting with your products.
Workshop: Generating a concept
Workshop: Generating a concept
The goal of this Workshop Plan is to find the root causes of a defined problem and brainstorm, before creating prototypes in smaller groups and finally define categories that are enabled within your design. The workshop plans are part of the Playbook for Universal Design developed by DTU Skylab.
Methods: The workshop is split into different tasks. For each method, a step-by-step explanation as well as templates are available. Tips are also listed to help include participants with varying abilities in the activity.
The 5 Whys: Determine the root cause of a defect or problem by repeating the question “Why” five times.
How might we: Reformat the overall problem into suggested solutions.
Brainstorming: Create as many ideas as possible within a certain timeframe.
Prototyping (Sketching): Visualise an idea in a drawing or physical shape.
Product Design Specification (PDS): Get an overview of requirements and criteria that your final solution should live up to in regards to different categories.
Time effort: From 1h 15min
When: Before design process or for an already developed product with a specific problem
Topic: Problem-solving, potentially for accessibility issues
Outcome: Prototypes and categories of enablement
Who: Design teams including people of different abilities
😍 Highlights:
Detailed instructions for each method used and time frames
🤔 Challenges:
More of a general workshop outline pre-development, not focused on ethics or inclusiveness
Workshop: Defining an opportunity
Workshop: Defining an opportunity
The goal of this workshop is to create ideas and choose a concept. The workshop plans are part of the Playbook for Universal Design developed by DTU Skylab.
Methods: The workshop is split into different tasks. For each method, a step-by-step explanation as well as templates are available. Tips are also listed to help include participants with varying abilities in the activity.
Draw your name: Participants get to know each other and warm up for a creative process
Assumption dumption: Get all the assumptions one might have about a problem or theme to create a shared understanding among team members.
Mind Map: Participants open up their minds and define keywords on a topic to prepare them for more complex brainstorming later.
The 5 Whys: Determine the root cause of a defect or problem by repeating the question “Why” five times.
Ranking Through Group Discussion: Groups of participants rank the concepts/problem and compare it with each other.
Prototyping (Storyboarding): Participants visualise an idea in a drawing or physical shape.
Time effort: From 1h 15min to 2h 45min
When: At the beginning of the design process
Topic: Create a concept
Outcome: Concept of a product
Who: Design teams including people of different abilities
😍 Highlights:
Detailed instructions for each method used and time frames
🤔 Challenges:
More of a general workshop outline pre-development, not focused on ethics or inclusiveness
Ethics compass workshop
Ethics compass workshop
A multi-faceted approach to integrating ethical considerations into digital product development and organizational culture. This workshop is designed to foster a deep understanding and application of digital design ethics across various stages of product development and strategic decision-making.
Method: A combination of surveys/interviews, hands-on examples, and guided exercises: Your Solution: Participants agree upon and describe a digital solution to work on throughout the workshop, ensuring a common understanding.
The Ethics Compass and Knowledge Cards: Introduces the ethics compass, a tool comprising ethical principles and areas of attention, through interactive engagement with knowledge cards.
20 Questions from the Ethics Professor: A warm-up exercise to stimulate ethical reflection and discussion by answering questions related to the digital solution.
New Perspectives: Encourages viewing the digital solution from various stakeholder perspectives to identify potential ethical issues and opportunities.
Provocatype: Participants design an intentionally unethical version of their solution to highlight ethical considerations and stimulate creative thinking.
Worrystorm: A brainstorming session to collect and categorize concerns arising from previous exercises, focusing on identifying key ethical dilemmas.
Diagnosis and Action: Participants prioritize ethical challenges identified in the Worrystorm exercise and brainstorm actionable improvements, moving from diagnosis to concrete action plans.
Time effort: From 1 to 3 days
Materials: All the material can be downloaded here
When: Throughout product development
Topic: Broader issues of design ethics
Outcome: A strategic perspective on implementing ethical practices within the organization, improving processes for ethical decision-making, and fostering a culture of ethical awareness in digital design work
Who: 2-20 product development team members
Source: Excepts from workshop materials from https://ddc.dk/tools/toolkit-the-digital-ethics-compass/
😍 Highlights:
Engages teams with a full spectrum of ethical exercises, enhancing awareness and application of ethics
Utilizes various formats like discussions, card games, and creative thinking to maintain engagement
🤔 Challenges:
The effectiveness of the workshop depends on active participation and openness from all members
Requires a significant time commitment, which may be challenging for teams with tight schedules
🛠️ Tool Materials
Zip folder of all workshop relevant materialsddc.dk/wp-content/uploads/2022/02/toolbox.ethicscompass.zip
Workshop Plan: Persona and Customer Journey
Workshop Plan: Persona and Customer Journey
The purpose of this workshop is to create a journey map for a product based on personas with varying abilities. The workshop plans are part of the Playbook for Universal Design developed by DTU Skylab.
Methods: The workshop is split into different tasks. For each method, a step-by-step explanation as well as templates are available. Tips are also listed to help include participants with varying abilities in the activity.
Assumption dumption: Get all the assumptions one might have about a problem or theme to create a shared understanding.
Desk research: Define objectives and create a research plan with all the resources needed.
User Interview: Gain knowledge and empiric data about a topic or situation seen from a user's perspective.
Show me how: Do a walkthrough of your product/service with a user.
Personas: Build personas based on the targeted user group and consider the abilities of your personas.
Journey map: Map out a persona’s journey by narrowing it down to single steps.
Time effort: 5 hours
Material: The workshop plan can be downloaded here.
When: During the design process or for an already developed product with a specific problem
Topic: Inclusion
Outcome: Journey Map and Personas
Suitable for: All types of digital products
Who: Design teams including people of different abilities.
😍 Highlights:
Very helpful to prepare an inclusive workshop, wide range of methods, well-organized website
🤔 Challenges:
The tips proposed to help include participants with disabilities are at times superficial and trivial
Microsoft Activity Cards
Microsoft Activity Cards
Activity cards to explore Microsoft’s Inclusive Design approach
Method : Activity cards with each time different tasks to increase the awareness for Inclusive Design in the designer team. Each card focuses on a different stage of the design process:
Get oriented
Computer Trust: To unearth why humans trust and mistrust interactions with technology.
Human-to-Computer Role-Play: To shed light on the potential shortcomings of human-to-computer interactions.
Learn from the Experts: To learn from the expertise of people who experience disability or exclusion on a permanent basis.
Capture Research Insights: To pore over the research and begin to define the scope of a design solution.
Frame
Create a Persona Spectrum: To map human abilities on a spectrum to inform solutions that benefit everyone.
Persona Network: To consider design challenges in terms of someone’s personal ecosystem.
Interaction Diary: To show how detailed observation of people interacting can stimulate and inspire inclusive design.
Human Analogy: To draw parallels between the role of human behaviour and technology’s behaviour.
Ideate
Mismatch to Solution I: To brainstorm opportunities for an improved product or experience, based on mismatched interactions.
Mismatch to Solution II: To generate design concepts based on inspiration from mismatched interactions.
Design a Microinteraction: To articulate each small detail in a sequence of interactions in order to find ways to make the interactions more inclusive.
Evaluate Technology’s Role: To focus on technology’s role in an interaction to sharpen, simplify, and prioritize your designs.
Iterate
Low-Fidelity Prototype: To refine solutions in a quick, iterative, low cost, user-focused manner.
Simulations: To reveal opportunities for improving your solution by simulating temporary and situational limitations.
Optimize
Context and Capability Match: To evaluate whether your concept can adapt to different contexts. When a person’s environment changes, their capabilities could change.
Situational Adaptation: To discover ways to adapt your solution to work for a variety of situational limitations.
The activity cards can be used in parallel to the development of the product, or can be used more freely to address specific issues in the development process. Each card has an extensive description of the activity, as well as materials necessary and tips.
These materials can also be used to run workshops about disability and technology.
Time effort: Depending on the activity card and if they are combined in a workshop
Material: The activity cards can be downloaded here.
When: Supporting inclusiveness during the entire design process or as an input for a specific stage
Topic: Inclusion
Outcome: Personal attitude and awareness and encouragement for an exchange with people who have different abilities, suggestions
Suitable for: All types of digital products
Who: Designed for designers but can be useful by all stakeholders.
😍 Highlights
Very broad, well-designed and truly educational toolset
🤔 Challenges
Need for a moderator (that studied the materials beforehand, some activities need more preparation) to guide teams through the activities
Principle Cards (Universal design)
Principle Cards (Universal design)
The principles can be used to evaluate and reflect upon existing solutions. Furthermore to accommodate a universal design process not excluding anyone. They are part of the Playbook for Universal Design developed by DTU Skylab and can serve as the basis of your next workshop.
Methods: “The overall purpose of the Principle Prompt Cards is to challenge your ideas. The principles can be used to evaluate and reflect upon existing solution and early stage concepts for further iterations in order to accommodate a universal design process not excluding anyone.” The principles: Equitable use, Flexibility in use, Simple and Intuitive Use, Perceptible Information, Tolerance for Error, Low Physical Effort, Size and space for approach and Use. Each principle’s card includes helpful questions, considerations and an example.
Time effort: All cards ~1h
When: Challenging a design (during development or already existing)
Topic: Inclusiveness
Outcome: Comparison of current design with Universal Design principles to identify areas of improvement.
Who: Designers
😍 Highlights
Short cards with helpful examples
🤔 Challenges
A moderator should learn about Universal Design beforehand and support the exercise
🛠️ Tool Materials
Ability Cards (Universal design)
Ability Cards (Universal design)
The ability cards can be used as a stress test for a solution by finding pain points from the perspective of 16 disabilities. The can be a great way to include Universal Design in your design process. The ability cards are part of the Playbook for Universal Design developed by DTU Skylab and can serve as the basis of your next workshop.
Methods: “Who are you currently excluding? What are the mismatches (pain points) between your solution and the extreme disabilities outlined on these cards? Designing for people with permanent disabilities or extreme scenarios can seem like a significant constraint, but can in fact result in solutions that can benefit a much larger number of people.“ Each Ability Prompt Card (e.g. unable to see, to hear or to focus) includes a permanent (e.g. blind), temporary (e.g. Cataract) and situational form (e.g. being in the dark) of disability to consider.
Time effort: Single cards short, all cards ~2h maybe and depending on the size of the product
Material: The ability cards can be downloaded here.
When: During design or assessment of existing product
Topic: Inclusiveness
Outcome: Foster empathy & challenge how your solution could scale to a broader group of users
Suitable for: Any digital product
Who: Designers
😍 Highlights:
16 different cards to make sure you do not forget about people who are less able to focus or emote, which can easily be forgotten.
🤔 Challenges:
Not very useful by itself, better in combination with other tools
🛠️ Tool Materials
Human Design Guide
Human Design Guide
This worksheet is designed to be a starting place to help you take meaningful steps towards creating a more humane product. The worksheet leads you through an assessment of the six human sensitivities and helps you take action with your team. It's two pages: one to assess the current state of your product and one to ideate on.
Time effort: Not specified, but it appears that deep reflection and discussion are necessary to effectively use the guide. This may indicate that the time commitment is variable and adapted to the specific context.
Material: The guide itself, supportive materials like articles on humane technology, and possibly additional tools for data collection and analysis.
When: The guide can be useful at various stages of the design process, particularly during conception and evaluation phases, to ensure that the product or feature respects and promotes human sensitivity.
Topic: The tool addresses various aspects of design that impact human sensitivities, such as emotional well-being, attention, sense making, decision-making, and social interaction. Topics like inclusion, avoiding dark patterns, and considering gender equality seem to be implicitly included.
Outcome: The guide appears to be universally applicable and could be suitable for a wide variety of products and services, especially those that involve digital interfaces and user interactions.
Suitable for: The guide appears to be universally applicable and could be suitable for a wide variety of products and services, especially those that involve digital interfaces and user interactions.
Who: The tool is intended for designers and developers of technology products, but it can also be used by product managers, ethics officers, and ultimately the users themselves to assess the design and impact of products and services.
😍 Highlights:
Facilitates a focused assessment on promoting human sensitivities in product design.
Guides teams through both current state evaluation and ideation for humane improvements.
🤔 Challenges:
Requires deep reflection and potentially significant time to explore and address complex human sensitivity issues.
Navigating the balance between technological innovation and human-centric design principles.
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