Kim, E. J., Lee, S., Kim, E. L., & Kim, M. (2025). ESG in the Digital Age: Enhancing customer perception through strategic communication in restaurant mobile ordering, International Journal of Contemporary Hospitality Management, https://10.1108/IJCHM-11-2024-1763
Kim, E. J., Kim, E. L., & Kim, M. (2025). Empathetic language in AI travel services: the moderating effects of system adaptivity and AI disclosure on user intentions. Current Issues in Tourism, 1–9. https://doi.org/10.1080/13683500.2025.2519661
Kim, E. L., Cain, L., & Kim, E. J. (2025). Optimizing food delivery sustainability: the roles of nudging and choice architecture in promoting carbon-free delivery and reusable containers. International Journal of Contemporary Hospitality Management. 37(8) 2737-2756. https://doi.org/10.1108/IJCHM-08-2024-1260
Kim, E. L., & Tang, J. (2024). Tackling no-shows in fine dining: insights into cancellation policies and consumer awareness campaigns. Journal of Revenue and Pricing Management, 23(5), 423-434.
Kim, E. J., Kim, E. L., Kim, M., & Tang, J. (2024). The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image. International Journal of Contemporary Hospitality Management, 36(5), 1557-1576.
Kim, E. J., Kim, E. L., Kim, M., & Tanford, S. (2023). Post-Pandemic hotel cancellation policy: Situational cues as perceived risk triggers. Journal of Hospitality and Tourism Management, 55, 153-160.
Chen, C., Kim, E. L., & Schuckert, M. (2023). Haute couture-to-table? A study of luxury fashion-brand restaurants/Cafés. Journal of Global Scholars of Marketing Science, 33(2), 312-325.
Kim, E. L., & Tanford, S. (2023). When will consumers splurge on travel? Effective add-on selling strategies. Journal of Hospitality and Tourism Insights, 6(5), 2416-2432.
Kim, E. L., & Tanford, S. (2021). The windfall gain effect: Using a surprise discount to stimulate add-on purchases. International Journal of Hospitality Management, 95, 102918.
Kim, E. L., & Tanford, S. (2021). Turning discounts into profits: factors influencing online purchasing decisions for hotel add-on items. Cornell Hospitality Quarterly, 62(4), 438-454.
Kim, E. L., & Tanford, S. (2019). Seeking reward or avoiding risk from restaurant reviews: does distance matter? International Journal of Contemporary Hospitality Management, 31(12), 4482-4499.
Kim, E. L., & Tanford, S. (2019). Simultaneous effects of multiple cues in restaurant reviews. Journal of Services Marketing, 33(5), 521-531.
Tanford, S., & Kim, E. L. (2019). Risk versus reward: When will travelers go the distance? Journal of Travel Research, 58(5), 745-759.
Kim, E. L. (2023). Hotel revenue management: The post‐pandemic evolution to revenue strategy. Family & Consumer Sciences Research Journal, 51(4). (Book Review).