This page outlines the terms and conditions governing direct bookings at Essenza Moderna, defining the respective rights and obligations of the guest and the property. It includes provisions regarding payments, the security deposit, the tourist tax, cancellation procedures, any applicable cancellation fees and refunds. These terms form an integral part of the booking.
(Discounted Direct Rate)
Up to 14 full days before check-in: free cancellation. The guest receives a 100% refund of the advance payment made, less only the fixed payment gateway fees.
Between 13 and 6 days before check-in: the 50% advance payment made at the time of booking is non-refundable and will be retained in full as a cancellation fee.
Remaining balance: the remaining 50% must be paid no later than 5 full days before the check-in date.
Fewer than 5 days before check-in or once the stay has started: once the remaining balance has been paid, the booking becomes entirely non-refundable. If the balance is not paid within the specified deadline, the booking will be cancelled due to non-payment, the dates will be made available again, and the advance payment already made will be retained as a cancellation fee.
For all bookings made close to the check-in date (5, 4, 3, 2 or 1 day before arrival, or on the day of arrival), full payment of the stay is required immediately. From the moment the transaction is completed, the booking is entirely non-refundable.
Up to 30 days before check-in: a 100% refund of the amount paid, less only the fixed payment gateway fees.
Fewer than 30 days before check-in or in the event of early departure: the first 30 days are non-refundable, and the corresponding amount will be retained as a cancellation fee.
All refunds due under the timeframes outlined above will be credited to the same payment method used at the time of booking (Stripe) within 7 business days of written confirmation of the cancellation.
A security deposit is required at the time of booking. The amount will be communicated upon booking confirmation and may vary depending on the number of guests and the length of stay. The deposit will be returned at the end of the stay, subject to an inspection of the apartment's condition.
The Genoa City Tourist Tax also applies, amounting to € 4.00 per person per night, for a maximum of 8 consecutive nights. Children under the age of 14 and guests with certified disabilities are exempt, together with other categories provided for under the municipal regulations. Specific exemptions also apply to certain accompanying persons in connection with medical treatment and hospital stays, subject to the conditions established by the Municipality.