Here are some answers to some frequently asked questions. If you have further questions you can submit them Here.

• When are pay days? Due to the way our billing system works, Essential Services has decided to have paydays on the 1st and 16th of each month. Other places do it a little differently, and pay on different days each month; however, we would like to move away from that so everything is standardized so there is no confusion from month to month.

• When are the pay periods? From the 1st to the 15th of each month is considered our first half and once submitted will be paid on the 1st of the following month. The 16th - the 31st (or whatever the last day of the month happens to be.) is the second half of the pay month and will be paid by the 16th on the following month.
• That being said, the only way this can happen without issues, is for all of us to input our hours no later than the 15th and the last day of the month 11:59 PM. We ask that every employee enters their hours at the end of the day so we are able to streamline the payment process and pay everyone on time. Hours that are entered late will have to be added to the next pay period.

• How do I correct mistakes on time forms? We all make mistakes, and that is alright. If you notice that you have made a mistake it is very important that you text or email Vanessa MacRae (eserv.ness@gmail.com) as soon as possible. She is Essential Services Human Resources Director, and will work with you to correct any mistakes.
• If you forget whether you turned in a time form, or made a mistake, look for a confirmation email in the email you provided when entering your time form. *NOTE* Sometimes these confirmation emails to end up in the junk folder, I know through my own personal experience :).

• How do I obtain lost or missing paperwork from when you where hired? We have a digital copy of everything we signed together when you where hired with us. If you happen to lose anything or just want to see anything, contact us and we will get a new digital copy sent over to you right away. If you have concerns, feel free to contact us about this.

• Do you update your employee handbook? All of our updates will be added to the Employee Handbook and we will periodically send the updated handbooks out through email.

• CPR/First aid, and other certifications. We are tracking your CPR/First Aid expiration dates, as well as your background checks; however, it is also your responsibility to make sure you always are in compliance. This also means that you need to always have the proper automobile coverage as discussed in your initial hire paperwork. If you get a new proof of insurance card, please send us a copy as soon as possible, this can be a text message picture or scanned photo.

• Training and Furthering Education - We want our Employees to be the best they can be. We offer to pay for training that you complete. Any extra hours that are done in the name of Essential Services will need to be approved before hand. To submit those hours once completed you can use This Form.

More questions will be added as we receive them. The more active our members are at communicating the more difference we can make to make this the best team to be a part of.