Privacy Policy

Last Update: 09/09/2025

1. Introduction
   
   Erupting Moka ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use and share information related to our application, Helping Hand ("App"), available on supported virtual reality platforms.
   
   

2. Information We Collect
   
   We collect the following types of data when you use our App:

   • Personal Information: when you log in using a platform account, we may receive certain profile details such as your username and a platform-specific user identifier. 

   • Usage Data: information about how you interact with the App, including session duration, feature usage and in-app interactions.

   • Device Information: technical data such as IP address, device type, operating system and crash logs.

   • User-Generated Content: any data voluntarily provided, such as in-game actions, chat logs (if applicable), and preferences.
     
     

3. How We Use Your Information
   
   We use the collected data to:

   • Provide and improve the functionality and user experience of the App.

   • Enhance security and detect fraudulent activities.

   • Offer customer support and respond to inquiries.

   • Analyze user engagement and optimize performance.

   • Comply with legal obligations and enforce policies.
     
     

4. How We Share Your Information
   
   We do not sell or rent your personal data. However, we may share data in the following circumstances:

   • With the platform operator: when required to ensure technical functionality and compliance with platform policies. 

   • With Service Providers: third-party vendors assisting in analytics, cloud storage or technical support. 

   • Legal Requirements: when required by law, to comply with legal processes or protect our rights.
     
     

5. Data Retention
   
   We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
   
   

6. Your Rights & Choices
   
   You may have rights regarding your personal data, including access, correction, or deletion. To exercise these rights, please contact us at eruptingmoka@gmail.com.
   
   

7. Security Measures
   
   We implement industry-standard security practices to protect user data; however, no method of transmission over the internet is 100% secure.
   
   

8. Children's Privacy
   
   Our App is not intended for children under the age of 13 and we do not knowingly collect personal information from them.
   
   

9. Updates to This Policy
   
   We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website.
   
   

10. Contact Information
    
    If you have any questions about this Privacy Policy, please contact us at:
    eruptingmoka@gmail.com.
    
    
    

By using the App, you agree to the terms of this Privacy Policy.