LAYERED VIEW

Business Layer: 

Business Actor: Key figures within Google's customer service structure include customer service representatives and managers. 

Business Services: Services provided by Google's customer service, including query resolution and support. Business Process: The processes involved in managing customer interactions and addressing their concerns. 

Business Event: Significant events within the customer service domain, like customer inquiries or feedback. 

Application Layer: 

Application Service: Specific services related to customer support software and tools. 

Application Component: Software components supporting customer service applications. 

Technology Layer: 

Device (Hardware/Software): The hardware and software tools used for customer service operations. 

Technology Service: Services related to the technology infrastructure supporting customer service. 

Node: Physical or virtual nodes representing technology entities