Contents

Overview and additional learning resources

• Overview of airline jobs and their role in air travel

• Common airline positions and their responsibilities

• Essential skills and qualities for airline staff

• Game Practice

• Quiz 1

Overview and additional learning resources

• Key airport and flight-related vocabulary

• Job titles and roles in the airline industry

• Seating, baggage, and in-flight service terms

• Game Practice

• Quiz 2

Overview and additional learning resources

• Essential phrases for check-in and baggage handling

• Asking for help and giving directions at the airport

• Common dialogues during flights and baggage claim

• Game Practice

• Quiz 3

Overview and additional learning resources

• Pre-boarding, in-flight, and landing announcements

• Speaking clearly and politely to passengers

• Tips for delivering effective airline announcements

• Assignment 1

• Game Practice

• Quiz 4

Overview and additional learning resources

• Safety responsibilities of pilots and flight attendants

• Understanding and explaining in-flight safety procedures

• Important rules and regulations for passengers

• Game Practice

• Quiz 5