Terms & Conditions



  • Treatments will only be conducted if 'Energise' deems the treatment safe for the client to receive

  • GP Consultant/permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking

  • Fee payable at time of appointment.


Cancellation policy:

  • A booking is confirmed once Energise and the client have both agreed a date, time, duration, location for a treatment.

  • Clients are asked to provide ad much notice as possible when cancelling or re-scheduling appointments.

  • We have never needed to operate a cancellation charge, so please ensure that give as much notice as possible.

  • If the client is more than 10 minutes late for an appointment Energise have the right to cancel the treatment.

  • No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable.

  • Energise has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.


  • Client treatment details and personal information will not be discussed with any third party without prior consent of the client

  • Consultation forms and treatment notes will be kept on file, securely by Energise in line with GDPR regulations

  • All clients must complete a consultation form prior to receiving a treatment

  • By signing the consultation form, clients are giving Energise permission to hold records and data about them

  • Young persons under the age of 18 must be accompanied by an adult

- The adult must give permission for the treatment to be performed

-The adult must co-sign the client’s consultation form

-The adult must be present in the room throughout the treatment



  • Energise is fully insured by Balens Insurance