Topic: Can the Empathy Movement Humanize Corporations?
Speaker: Catherine Cooley
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Bio: Catherine Cooley is an organizational communication and conflict coach and trainer, certified in NVC (Nonviolent & Compassionate Communication). (LinkedIn) (Website)
Topic: Can the Empathy Movement Humanize Corporations?
Abstract: Wouldn’t we all want to live and work in a world of genuinely empathic companies? To grow the empathy movement in the business community, we need to provide empathy and other Emotional Intelligence training that is genuine, precise, and experiential. Otherwise people end up with a conceptual understanding that is not embodied nor integrated into their actions and interactions. Or, worse, empathy becomes a tool of manipulation. Nonviolent Communication (NVC) based training provides a solid foundation for empathy to shine as the powerful company culture builder that it really is.
https://otter.ai/u/TuYnZc0ZJ4xZVAFVS4pfj2KFZBU?view=summary
Catherine Cooley, an organizational communication and conflict coach, discussed the potential of the empathy movement to humanize workplaces. She emphasized the importance of genuine, embodied empathy for building trust, innovation, and loyalty, citing research showing companies with human-centric values outperform the S&P 500 by a factor of 10 over 15 years. Cooley highlighted the benefits of empathy in business, including increased net income and better team performance, as evidenced by studies from firms like Google and Harvard Business School. She also introduced the "Three by Three Empathy Factors" program, developed by her mentor, to foster empathetic corporate cultures.
[ ] Reach out to Catherine Cooley to get help or access the handout on the empathy exercise.
Speaker 1 introduces Catherine Cooley, highlighting her background in organizational communication and conflict coaching, certified in non-violent communication.
Catherine Cooley expresses her excitement about the empathy movement and its potential to humanize workplaces.
She emphasizes the importance of providing genuine, precise, and experiential empathy and emotional intelligence training.
Catherine mentions her work with purpose-driven companies and her inspiration from Dr. Marshall Rosenberg and Carl Rogers.
Catherine discusses the confusion around empathy and how it can be seen as manipulative if not an embodied experience.
She explains that embodied empathy builds trust, sparks innovation, and creates a culture where people give their best.
Catherine addresses the business case for empathy, citing research that shows companies built on human connection outperform the S&P 500 by a factor of 10 over 15 years.
She mentions movements like B Corps and Conscious Capitalism, which focus on higher purpose and stakeholder orientation.
Catherine highlights the business benefits of empathy, including increased net income and better performance.
She references the Google Aristotle project, which found that high-performing teams are fully present and feel safe to have hard conversations.
Catherine shares a story about a CEO who transformed his company by listening differently and focusing on the needs underlying feelings.
She emphasizes the importance of nonviolent communication and how it links human needs to organizational needs.
Catherine invites participants to reflect on a recent moment in their work life that triggered strong feelings and to identify the underlying needs.
She guides participants through an empathy exercise, encouraging them to write down their reflections and share their experiences.
Catherine introduces the Three by Three Empathy Factors, a corporate empathy program developed by her mentor, Miyashiro.
She explains how the program utilizes micro skills to shift corporate culture and mentions her involvement in the international cohort of trainers.
Catherine concludes by expressing her vision for empathy in corporations and offering her help to participants who want to build empathetic cultures.
She provides a link in the chat for those interested in reaching out for further assistance.
Speaker 1 thanks Catherine for leading the conversation and highlights the importance of empathy in team and trust building.
The meeting ends with a positive note, encouraging participants to continue their empathy journey.