TERMS & CONDITIONS

Here is a comprehensive, professionally structured Terms & Conditions document tailored for EMOKART, your food delivery business.

TERMS & CONDITIONS

Last Updated: October 8, 2026

Welcome to EMOKART (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of the EMOKART website, mobile application, and food delivery services (collectively, the “Platform”).

By accessing, downloading, or using the Platform, you (“User”, “Customer”, or “You”) agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Description of Services

EMOKART operates an online food ordering and delivery marketplace connecting Users with partner restaurants, food vendors, and merchants (“Restaurant Partners”), as well as independent delivery drivers/couriers (“Delivery Partners”).

EMOKART facilitates the transaction and delivery process but is not a restaurant, food producer, or food preparation service provider unless explicitly stated otherwise.

2. Account Registration & Eligibility

Age Requirements: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to register an account and place orders.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
Accuracy: You agree to provide accurate, current, and complete personal information, including contact numbers, delivery addresses, and payment details.

3. Orders & Pricing

3.1 Order Placement & Acceptance

When you place an order on EMOKART, it constitutes an offer to purchase the selected items from the designated Restaurant Partner.
Orders are subject to acceptance by the Restaurant Partner and availability of items and Delivery Partners.
EMOKART reserves the right to decline or cancel any order at any time prior to delivery for valid reasons (e.g., item unavailability, address out of service zone, suspected fraud).

3.2 Pricing & Fees

Item Prices: Prices are set by Restaurant Partners and may differ from dine-in or menu prices at the physical restaurant location.
Delivery & Service Fees: EMOKART charges fees (including but not limited to delivery fees, platform service fees, small order fees, or peak/surge pricing) which will be clearly displayed at checkout before you finalize your order.
Taxes: All applicable taxes (GST, sales tax, etc.) will be applied at checkout as required by applicable laws.

4. Payment Terms

Payment Methods: Payments must be made via authorized electronic methods (Credit/Debit Cards, UPI, Digital Wallets, Net Banking) or Cash on Delivery (COD) where available.
Authorization: By placing an order, you authorize EMOKART and its payment processors to charge your selected payment method for the total amount.
Failed Payments: If payment cannot be processed, EMOKART reserves the right to cancel the order or seek recovery of outstanding balances.

5. Delivery Policy

Estimated Delivery Time: Delivery times provided on the Platform are estimates only and are affected by factors such as weather, traffic, kitchen busy periods, and distance. EMOKART is not liable for minor delays.
Delivery Location: You must provide clear and precise delivery instructions. If the Delivery Partner cannot locate or access the provided address after reasonable attempts, the order may be marked as delivered or canceled, and no refund will be issued.
Unattended Deliveries: If you request a contactless delivery (“leave at my door”), EMOKART and the Delivery Partner are not responsible for any stolen, contaminated, or damaged items after delivery.

6. Cancellations, Refunds & Returns

6.1 Customer Cancellations

Orders can only be canceled free of charge before the Restaurant Partner begins preparing the food.
If you cancel after food preparation has begun, a cancellation fee up to the full order amount may apply.

6.2 Refunds & Claims

Damaged or Missing Items: If an item is missing, incorrect, or damaged upon delivery, you must report it through the EMOKART support system within 2 hours of delivery with clear photographs where applicable.
Quality Issues: Food taste, spice levels, or texture preferences are subjective and generally non-refundable unless the food is spoiled, contaminated, or unsafe for consumption.
Refund Method: Approved refunds will be processed back to the original payment method or issued as EMOKART Wallet/Store Credit within 5–7 business days.

7. Dietary Restrictions & Allergies

Food Preparation: Food is prepared entirely by Restaurant Partners. EMOKART does not guarantee that items are free from allergens (nuts, gluten, dairy, seafood, etc.).
User Responsibility: Users with food allergies or dietary restrictions must check with the restaurant directly or review item disclosures before placing an order. EMOKART accepts no liability for allergic reactions or health complications arising from food consumed through the Platform.

8. User Conduct & Acceptable Use

You agree NOT to:

Use the Platform for any illegal purpose or fraudulent activities.
Abuse, threaten, harass, or disrespect Restaurant Partners, Delivery Partners, or EMOKART support personnel.
Attempt to gain unauthorized access to EMOKART’s servers, networks, or codebase.
Submit false claims, fake reviews, or fraudulent refund requests.

Violations may result in immediate suspension or permanent termination of your account without prior notice.

9. Intellectual Property

All trademarks, logos, brand names (including "EMOKART"), software, graphics, and interface design are the exclusive intellectual property of EMOKART or its licensors. You may not copy, reproduce, distribute, or reverse-engineer any part of the Platform without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, EMOKART shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform.
EMOKART is not liable for food quality, hygienic preparation, or safety, as these are the sole responsibility of the respective Restaurant Partners.
EMOKART's total liability for any claim shall not exceed the total value of the specific order giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless EMOKART, its directors, employees, partners, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of these Terms or misuse of the Platform.

12. Modifications to Terms

EMOKART reserves the right to update or modify these Terms at any time. Any changes will become effective immediately upon posting on the Platform. Continued use of EMOKART following modifications constitutes acceptance of the updated Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert Your Country/State]. Any disputes arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City].

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or EMOKART’s data practices, please contact us:

Business Name: EMOKART
Email: emokart27@gmail.com
Address: plot no. 10/161, building no: 29/11, biswanathpur, near balarampur gram panchayat, balasore, odisha, 756024
Phone: +91 8280906463

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