Privacy Policy

Effective Date: October 8, 2026

Business Name: EMOKART

Contact Email: support@emokart.com

1. Introduction

Welcome to EMOKART. We respect your privacy and are committed to protecting the personal data of our users, customers, and delivery partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our food delivery services.

By accessing or using EMOKART, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our service to you:

• Personal Information:

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  • Name, email address, phone number, and delivery address.

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  • Account credentials (username and encrypted password).

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  • Identification details (if required for specific regulatory or partner verification).

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• Payment & Transaction Details:

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  • Transaction history, invoice details, and order preferences.

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  • Payment information (processed securely through authorized third-party payment gateways; EMOKART does not directly store full credit/debit card numbers).

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• Location Data:

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  • Precise or approximate location data from your mobile device to show nearby restaurants, facilitate order delivery, and track delivery status in real time.

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• Technical & Usage Data:

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  • IP address, browser type, device identifiers, operating system, app usage statistics, and interaction data collected via cookies and similar technologies.

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3. How We Use Your Information

EMOKART uses the collected data for the following key purposes:

1. Order Processing & Fulfillments: Processing your food orders, connecting you with restaurant partners and delivery personnel, and updating you on order status.

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3. Customer Support: Responding to inquiries, resolving complaints, and troubleshooting issues.

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5. Personalization & Improvement: Customizing meal recommendations, saving favorite delivery locations, and enhancing user experience on our platform.

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7. Marketing & Communications: Sending promotional offers, updates, and newsletters (you may opt out at any time).

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9. Security & Fraud Prevention: Detecting, preventing, and addressing fraudulent transactions, unauthorized access, and other illegal activities.

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11. Legal & Regulatory Compliance: Complying with applicable laws, regulations, and legal process requirements.

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4. Sharing & Disclosure of Information

We do not sell your personal data. However, we may share your information with trusted third parties under the following circumstances:

• Delivery Partners & Restaurants: To fulfill your order, essential details (such as order items, delivery address, contact number, and name) are shared with the preparing restaurant and the assigned delivery agent.

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• Third-Party Service Providers: We work with external vendors for payment processing, cloud hosting, data analysis, SMS/email communications, and customer support tools.

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• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

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• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the business assets.

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5. Data Security

We implement industry-standard technical and organizational measures (including encryption, secure socket layer [SSL] technology, and restricted access protocols) to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal or tax obligations, or resolve ongoing disputes. Account information is retained until you request account deletion, subject to legal retention requirements.

7. Your Rights & Choices

Depending on your local privacy laws, you may have the following rights regarding your personal data:

• Access & Rectification: Request access to or correction of your personal data held by EMOKART.

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• Account Deletion: Request the deletion of your EMOKART account and personal data, subject to legitimate business or legal retention needs.

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• Location Permissions: Turn off location permissions through your mobile device settings (note that this may limit certain app features, such as live tracking).

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• Marketing Opt-Out: Unsubscribe from promotional communications using the "Unsubscribe" link in emails or through app notification preferences.

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8. Children's Privacy

EMOKART services are not intended for individuals under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform with a revised Effective Date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or EMOKART’s data practices, please contact us:

• Business Name: EMOKART

• Email: emokart27@gmail.com

• Address: plot no. 10/161, building no: 29/11, biswanathpur, near balarampur gram panchayat, balasore, odisha, 756024

• Phone: +91 8280906463