TERMS AND AGREEMENT

Please read this agreement carefully. By paying the reservation fee and signing this document, you acknowledge that you have read, understood, and voluntarily agreed to all the terms and conditions stated herein. 

▪ BOOKING POLICY

Reservation Fee: A reservation fee equivalent to 50% of the total lesson fee is required to secure the client's scheduled lesson. The reservation fee shall be applied toward the total lesson fee upon completion of the lesson. 

For packages with three or more training days, the remaining balance will be divided equally among the training days, starting from the first day, and must be fully settled by the end of the second-to-last training day. For two-day packages, the remaining balance must be settled in full at the end of the first training day. 

All training packages are booked as complete packages and are not charged on a per-session basis. If a student chooses to discontinue or cancel the remaining sessions after training has commenced, the full package fee remains payable. 

Booking Confirmation & Form Submission: Clients are required to complete and submit the EMG booking form in addition to paying the required reservation/down payment. Payment alone does not reserve a slot or confirm a schedule. A booking will only be processed and scheduled once the payment and completed form, including all required information, agreements, signatures, and documents, have been received and verified. All reservation/down payments are strictly non-refundable. 

Cancellation: Reservation fee is strictly non-refundable. Client cancellation or no-show forfeits the reservation fee. 

Rush Booking: Bookings made only 1–2 days before the requested lesson date are considered rush bookings. There is no additional rush booking fee, but once a rush booking is confirmed, the schedule is considered final and the client is expected to be available on the agreed date and time. Changes or rescheduling of a confirmed rush booking are generally not allowed. If a rescheduling request is exceptionally approved, an additional rescheduling fee will apply. Clients are therefore advised to make a rush booking only when they are certain of their availability. 

Rescheduling Notice: Requests to reschedule should be made at least 3 days before the scheduled lesson to allow sufficient time to rearrange the vehicle, instructor, companion, and other arrangements. Requests made less than 3 days before the lesson are considered late rescheduling requests and, if approved, may be subject to an additional rescheduling fee. Approval is not automatic, and the new schedule must be expressly confirmed by the administrator, manager, or instructor. 

If the client declines the available reschedule dates or is unable to agree to another available schedule, the matter may be treated as a client-initiated cancellation and the applicable non-refundable policy will apply. 

Valid Reasons for Rescheduling: Rescheduling may be considered for serious or valid circumstances such as severe weather, medical emergencies, family emergencies, vehicle breakdown, or other reasonable circumstances, subject to approval. Proof or supporting documentation may be requested when appropriate. A valid reason does not automatically guarantee availability of another schedule. 

Client-Initiated Cancelling & Rescheduling: Client-initiated cancellations are generally not permitted and reservation fees are non-refundable. This is because the instructor reserves the scheduled time exclusively for the client and may incur preparation, transportation, fuel, and other related expenses. A client who fails to attend the scheduled lesson without an approved rescheduling arrangement shall be considered a no-show.

If the client declines the available reschedule dates or is unable to agree to another available schedule, the matter may be treated as a client-initiated cancellation and the applicable non-refundable policy will apply. 

Instructor-Initiated Rescheduling: Reservation remains valid. The client receives priority on the nearest available schedule matching their availability. If the instructor is unable to proceed with the scheduled lesson due to an accident, medical emergency, sudden vehicle problem, unsafe road condition, severe weather, natural disaster, government restriction, or any other unforeseen circumstance affecting the instructor’s ability to safely conduct the lesson, the lesson shall be rescheduled rather than treated as a client cancellation.

The safety of the instructor and client shall always be the highest priority. The administrator/manager has to confirm or approve before cancel, postpone, or interrupt a lesson when continuing the lesson may reasonably pose a safety risk.

Refund Policy: General Rule: Reservation fees are non-refundable because they secure the instructor’s time and schedule.

Refunds are granted only in limited and exceptional circumstances, as determined by the administrator, including situations where the lesson cannot reasonably be conducted and rescheduling is not reasonably possible.

Where a refund is approved, the amount refunded may depend on the circumstances of the cancellation and any reasonable costs already incurred in connection with the scheduled lesson, including but not limited to:

• Instructor preparation and reserved time;

• Transportation or travel expenses;

• Fuel expenses;

• Other reasonable costs directly related to the scheduled lesson.

Accordingly, a refund, when granted, may not necessarily equal the full amount previously paid. Any refund amount shall be communicated to the client by the administrator.

▪ CLIENT REPONSIBILITIES

• Arrive on time. 

• Wear appropriate footwear. 

• Bring a valid Student Permit or Driver's License. 

• Below 18 years old: submission of a signed consent letter from their parent or legal guardian, together with the copy of the parent or legal guardian's valid government ID authorizing the client's participation. 

• Disclose medical conditions that may affect driving. 

• Be physically and mentally fit. 

• Follow all lawful instructor directions. The client is responsible for following all traffic laws, road signs, and instructions given by the instructor. If the client deliberately or negligently fails to follow the instructor’s instructions or traffic rules and receives a traffic citation, penalty, fine, accidents or other consequence, the client shall be responsible for such violation and its resulting costs. EMG Driving Tutorial Services and its instructor shall not be responsible for penalties or consequences arising from the client’s failure to follow traffic rules or reasonable instructions, to the extent permitted by law. 

• Observe traffic laws. 

• Do not participate under the influence of alcohol or illegal drugs. 

▪ USING THE INSTRUCTOR'S VEHICLE

• Use the vehicle responsibly. 

• No smoking. 

• No eating or drinking. 

• Damage caused by negligence or failure to follow instructions may be charged after assessment. 

• Any additional fuel expense beyond the agreed fuel allowance shall be shouldered by the client. The exact amount will not be estimated or collected on the spot immediately after the lesson. Additional fuel will be calculated based on the actual fuel expense and corresponding receipt(s) after the instructor has completed the lesson, returned to their home/area, and the client has also reached their destination. The final additional fuel amount will then be communicated to the client for settlement. This ensures that the client is charged based on the actual fuel expense and not an estimate or guess.

▪ CLIENT CONDUCT, COMMUNICATION, AND RESPECT

Clients are required to communicate respectfully and professionally with EMG administrators, staff, and instructors in all forms of communication, including in-person conversations, phone calls, voice messages, text messages, social media, and other communication platforms.

Rude, abusive, threatening, harassing, intimidating, coercive, or inappropriate behavior, including blackmail, excessive or abusive messaging, comment or page spamming, or attempts to pressure or threaten EMG personnel, will not be tolerated.

Clients are expected to respect the personal privacy and professional boundaries of EMG administrators, staff, and instructors. Booking-related concerns, complaints, and disagreements must be addressed through EMG’s official communication channels.

Violation of this policy may result in cancellation or termination of the booking or refusal of future services, to the extent permitted by law.

Respect is mutual. Clients are expected to treat EMG personnel with the same courtesy and respect they expect in return.

▪ LATE POLICY 

Late arrival: The lesson will still end at the originally schedule time. Late time will not be added or extended to the lesson. 

20 minutes No-Show Policy: The instructor travels to the client’s designated location, so clients are expected to be ready at the scheduled time. If the client has not arrived within 20 minutes of the scheduled lesson time, the reservation will be considered a no-show and the reservation fee will be forfeited. Requests to wait or messages sent within the 20-minute period do not extend or reset the 20-minute limit.

▪ ACCIDENTS, DAMAGES, & LIABILITY

• Driving lessons involve inherent risks, even with a qualified instructor. 

• Client-owned vehicle: Instructor is not responsible for vehicle damage except where required by law. 

• Instructor-provided vehicle: Client may be responsible for repair costs, penalties, towing, cleaning, and other losses resulting from reckless behavior or failure to follow instructions, subject to assessment. 

• Inherent Risks of Driving Lessons: Driving lessons involve inherent risks, including accidents, collisions, injury, property damage, and other unforeseen incidents, even when conducted with a qualified instructor and appropriate safety precautions. Clients understand and accept these inherent risks. The instructor will provide guidance and instructions throughout the session, but the client remains responsible for following those instructions and exercising reasonable care. 

▪ Service Areas

EMG Driving Tutorial Services is based in Pampanga and currently provides driving tutorial services in Pampanga, Manila, Bulacan, and nearby areas.

Our driving lessons are conducted at the client's agreed location, subject to instructor availability, scheduling, and applicable travel arrangements. EMG does not currently have a physical office available for client visits.

For clients located outside our regular service areas, you may contact us and provide your location for inquiry. We may accommodate nearby or other areas depending on availability and travel requirements. Additional travel fees may apply depending on the client's location.

Service availability and rates may vary depending on the distance, location, and other travel considerations. Clients will be informed of any applicable additional charges before the booking is confirmed.

▪ DASHCAM POLICY

Lessons may be recorded for safety, security, documentation, incident review, and dispute resolution. 

▪ PRIVACY POLICY

Personal information is collected only for booking, scheduling, lesson records, and business administration, and kept confidential unless disclosure is required by law. 

▪ COMMUNICATION POLICY

Official confirmations, cancellations, and rescheduling must be made through the designated communication channel. 

▪ FORCE MAJEURE

Lessons may be postponed, cancelled, or rescheduled due to circumstances beyond the reasonable control of the instructor/administrator, including but not limited to:

• severe weather or unsafe weather conditions;

• flooding or other natural disasters;

• road closures or dangerous road conditions;

• government restrictions;

• vehicle breakdown;

• traffic incidents;

• accidents;

• medical emergencies;

• sudden illness;

• or other unforeseen circumstances affecting the safe conduct of the lesson.

Safety shall always take priority over the scheduled lesson.

▪ GENERAL TERMS & CONDITIONS

• The instructor has the authority to make immediate decisions during a lesson if a situation becomes unsafe. 

• Instructor determines routes and lesson progression. 

• This is a private driving lesson service, not LTO-accredited, and does not issue certifications. 

• Lessons focus on practical driving skills. 

• Clients are not permitted to bring companions during the lesson unless prior approval has been given by the instructor, to ensure safety and avoid distractions. 

• An assistant or companion may be present for operational and safety purposes. 

IMPORTANT NOTICE

This agreement is intended to set clear expectations between the instructor and the client. It does not waive any rights or responsibilities that cannot legally be waived under applicable law.