FAQ's

  • Why choose EMC?

We think we offer the best services in property management you can find. We are constantly evaluating and modifying our procedures and practices to offer the most up to date and relevant services for this fast paced and often changing property management climate that is the reality we face in Alberta. We have no hidden fees and have posted our fees online unlike others. While we are setup to handle any and all needs in management, we are also setup so that our clients and tenants have direct access to us. You will not get a receptionist or call center and ring out directly to our work cell phones from the main office line. When you get a call, txt, or email returned, it will be coming from those who are actively involved in your property. We are quick to respond to our clients and take pride in our maintenance response for our tenants and in equipping our clients and tenants for the unexpected. We have experience in the unexpected and know how to handle those risks and surprises that can come in this industry.

  • What does a typical month of property management services look like for a client?

The typical flow of rent collection, fees, costs, payment and financial reporting are as follows: Jan used for example purposes

Jan 1 - Rents collected from tenant

Jan 1-15 - Fees and bills paid from rent monies

Jan 15-20 - Client net funds direct deposited

Feb 20 - Client receives full financial reporting for month of Jan along with any invoices from maintenance work completed and paid for in Jan

  • How do I proceed with hiring EMC?

CONTACT US with all full names on title to your property, full property address, and full description of your property with # bedrooms, # bathrooms, square footage, and any other features. With this information we can send you a management agreement to look over and sign when ready to move forward. With property description we are also able to do some research for you and run some comps to give you an idea of price range you can expect for your property to rent. We are happy to come meet with you to see your property and discuss, but for those who want to save time and get some quick information, we are able to give most information on your property and rental procedure over email within a day. We also collect a $200 deposit at the beginning of management. This is fully refundable at the end of management and remains as a float in your account through our management. This also pays for initial costs of advertising and photos as needed.

  • How does a tenant make a maintenance request?

For all regular and non emergency requests, tenants can CONTACT US and we will dispatch accordingly. For emergencies, tenants are directed to emergency dispatch numbers or our emergency webpage HERE