Services

Are you ready to take your high-flying future leaders to the next level? Do your existing leaders need an upgrade or some long needed knowledge? We find that many people in leadership positions are there due to:

•  Time served - they've been there the longest and so they get promoted. They may be very experienced and respected, do they know about leading?

•  Being best at their current role (retention or reward via promotion) - being exceptionally good at a role or having technical knowledge doesn't give someone the ability to lead and manage others. They have some credibility and that is a great start.

•  'Face fits' - they are the favourite, friends with the boss, or just say the right things. Again, they could also be the right person to be a leader, but without development they are in the same position as everyone else.

•  They are genuinely the best potential leader, the one people would follow. They have the raw ingredients, let us help you refine and hone their abilities.

Our programme equips leaders with the skills and tools needed to be effective. It is a 3-day programme over 3 months (1 day per month) with a learning diary in between to help 'embed learning' (see what we did there!). It focuses on a variety of subject areas including:

The difference between leading and managing; Flexing styles for different personalities; Different approaches in different situations; Difficult and challenging conversations; Objective setting; Giving effective feedback; Coaching; and performing effective 1-2-1s.

We can also assist you with an academy / talent programme approach! 

How do you differentiate yourself from your competition?

Drop prices?

Offer incentives?

Freebies?

How do you beat your competition and still preserve your price point? Look at the 'Big Four' banks, supermarkets, etc. They all sell pretty much the same products, at pretty much the same price. They differentiate themselves with service.

Did you know, someone who has had a complaint satisfactorily resolved is more likely to purchase from you again than someone who has never complained?

This 2-day Customer Service Excellence training programme will give your people the knowledge of what service actually is, help them understand what customer's want, and how to deliver excellence in service. 

They will leave the programme by making a tangible commitment to customer service in their team / business area.

Several surveys have been completed over the years to understand people's biggest fears. In the US they were:

1. Public Speaking

2. Death

In the UK:

1. Spiders

2. Public Speaking

3. Death

Where did 'spiders' come from?! Anyway, there is a key lesson here, for a lot of people, public speaking is a fear worse than death!

We will help take that fear away; competence breeds confidence. We will give your people the competence to present physically and verbally, as well as methods to structure and design presentations in a way that will give maximum impact!

This will be useful to all of your people, as they progress through their career, being able to present with credibility becomes more and more important.

Coaches help you to see things you may be 'blind' to, and they help you hear things you might not wish to listen to.

Coaches ask questions you might not think of, offer guidance and support, they'll challenge you, and can be useful in helping you create a pathway to goal fulfilment or objective achievement. 

Coaching is a skill that most people have naturally, however, it needs refining and honing to ensure it is led by and focused on the individual being coached. This is why not everyone is effective at it. People can be very good at sharing ideas, but not so good at getting them out of someone else, particularly when that person is experienced and may have 'hit a wall'.

We provide coaching services at all levels, from executive coaching to 'grass roots'.

THAT'S NOT ALL! 

We provide coaching training to help your people develop their coaching skills, creating internal coaches, and therefore catalysts for cultural change in your business or organisation.

IT DOESN'T WORK!

Do you know what?! It does, and it doesn't. It depends on the outcomes you are after.

Many organisations do this training to tick boxes.

DE&I training / workshops are great at generating awareness, this should be the start of a DE&I initiative, not the 'be all, and end all'. 

In itself, a DE&I training session won't change behaviour or attitudes in the long term, we can work with you on this.

The programme itself will build awareness of what 'Diversity' means, what 'Equality' means, what 'Inclusion' is, why they are important, and the value they add. We challenge attitudes and demonstrate why people might think the way they do.

We also highlight the impacts of outdated attitudes, and cover the Equality Act, protected characteristics, and the devastating effect of bullying and harassment in the workplace. 

People leave workshop making a commitment to their colleagues and the organisation.

We can work with you to follow this up. According to research, certain activities can help effect behavioural and attitudinal change, therefore 'embedding learning' (see what we did there)!

We are experts in people skills. Whatever your people needs, we will work with you and your teams to develop solutions that assist in resolving your challenges, delivering the learning outcomes you desire.

Give us a call to arrange a consultation meeting.