Support & Communication
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1️⃣ Is there support outside of class time?
1️⃣ Is there support outside of class time?
Yes! You can contact us anytime via WhatsApp or email for help, questions, or updates about your child’s progress.
2️⃣ How can I stay updated about my/child’s progress?
2️⃣ How can I stay updated about my/child’s progress?
We provide regular feedback, progress tracking, and even monthly reports when needed — parents are always in the loop.
3️⃣ What if I need to talk to the teacher directly?
3️⃣ What if I need to talk to the teacher directly?
You can request a short parent-teacher meeting or chat, and we’ll arrange it for you at a convenient time.
4️⃣ How do you deal with slow progress or lack of motivation?
4️⃣ How do you deal with slow progress or lack of motivation?
Our teachers are trained to motivate and re-engage students with personalized goals and positive reinforcement. We also keep parents involved.
5️⃣ My child is shy and doesn’t speak Arabic or English well — can you help?
5️⃣ My child is shy and doesn’t speak Arabic or English well — can you help?
Absolutely! Our tutors are patient and experienced with shy, beginner, or special-needs students. We focus on comfort, confidence, and steady progress.
6️⃣ Do you offer learning materials or homework?
6️⃣ Do you offer learning materials or homework?
Yes! We send digital materials, worksheets, and practice tasks to reinforce what is taught in class — especially for Quran, Tajweed, and Arabic.
7️⃣ Can I request extra help or a review session?
7️⃣ Can I request extra help or a review session?
Yes, if your child is struggling, we can schedule extra support sessions or adjust the pace of the course.
8️⃣ Do you offer support in different time zones?
8️⃣ Do you offer support in different time zones?
Yes, our team covers multiple time zones. Whether you're in the US, UK, Africa, or Asia — we’ll find a time that works for you.
9️⃣ Who do I contact for technical issues (Zoom, internet, etc.)?
9️⃣ Who do I contact for technical issues (Zoom, internet, etc.)?
You can reach out to our support team on WhatsApp, and we’ll help resolve any issue quickly — from login problems to connectivity.
🔟 Is there ongoing communication during long-term plans?
🔟 Is there ongoing communication during long-term plans?
Definitely! For long-term students, we stay in touch regularly to ensure satisfaction and make adjustments when needed.
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