EXPERIENCE

I have 15+ years of work experience in both the corporate and education sectors, including 10+ years in managerial positions. I am passionate about BPO, curriculum development, general innovation, and the optimization of processes and procedures. I consider myself an innovative, caring, and knowledgeable educator and leader. I am proactive, consistent, fair, and accountable. I am reliable, organized, and result-driven.

Corporate Industry

Education Industry

- Business process outsourcing management.
- Telephony Setup, Support and CRM System Development.
- Staff management, training, coaching and mentoring.
- Managing new systems and system development.
- Onboarding new business and sales opportunities.
- Managing channel call centers as profit centers.
- Setting up In- and Outbound Call Centers from scratch.
- Short term insurance administration.
- On/Off Balance Retail Collection Recoveries.
- Logistics and After Sales Management.
- Customer Service Management.
- Customer Retentions Management.
- Campaign Management.
- General Business Compliance.
- Dialler Management.

- Cambridge Coordinator and Teacher
- IGCSE Exams Officer
- The International Baccalaureate Teacher
- Summer School Facilitator
- Curriculum Developer
- Understanding and implementing the expectations and policies established by IB.
- Leading/coaching after-school learning.
- Developing trusting and effective relationships with students in the classes and their parents.
- IAS: MYP Humanities, DP Business and Management
- Summer School – English, Mathematics, Your Own Adventure and Social Sciences.
- Supporting other aspects of the IBO programs (ex: Supervise Extended Essays and/or Personal Projects).
- Being aware of students’ capabilities, their prior knowledge and planning teaching and differentiation as appropriate.

LEADERSHIP ATTRIBUTES

I have a strong sense of initiative and determination to succeed.
I am very goal and results driven.
I am extremely self-motivated and self-disciplined at all times.
I have ability to take on new challenges and handle pressure.
I have excellent communication and interpersonal skills.
I am able to improve and develop systems.
I enjoy facilitating, coaching and training large groups.
I am able to optimize new and existing projects.

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