隱私權政策(Privacy Policy)

隱私權政策

本條款生效日：＿2026＿年＿8＿月＿1＿日

本條款更新日：＿2026＿年＿8＿月＿1＿日

「博塏股份有限公司」（下稱「我們」或「本公司」）非常尊重您的隱私權及權益，為能保護您的隱私權及個人資料，我們對於個人資料的蒐集、處理及利用均遵守中華民國「個人資料保護法」、「個人資料保護法施行細則」及相關法令（下合稱「法令」）。您可以參閱本隱私權政策（下稱「本政策」），瞭解我們隱私權保護之具體措施。

1. 
   本政策適用範圍及認知條款

1. 
   本政策適用於您為本公司開發之Eden應用程式（下稱「本應用程式」）使用者。當您申請、使用本應用程式時，即視為您已閱讀、瞭解並同意本政策之所有內容；如您不同意本政策之任一內容，請立即停止使用本應用程式。

2. 
   本政策如有未盡事宜，悉依本應用程式之「服務條款」及中華民國相關法令補充、解釋之。

2. 
   個人資料蒐集、處理及利用之類型及來源

我們蒐集、處理及利用您的個人資料之類型及來源，包含下列您申請註冊本應用程式帳號時提供之資料、使用本應用程式時之資料及其他來源資料：

1. 
   您申請註冊帳號及使用本應用程式提供之資料

1. 
   帳號資料（包含姓名、名稱、出生年月日、性別、Apple帳號、X帳號、Google帳號、Facebook帳號、其他電子郵件帳號、電話號碼、登入密碼及偏好設定等）。

2. 
   付款資料（包含姓名、信用卡號碼、安全碼、有效日期及帳單地址等【如有】）。

3. 
   輸入及互動內容（包含您於本應用程式中輸入、上傳、產生或與AI虛擬角色互動之文字、語音、影像、角色設定、偏好設定、對話紀錄及其他內容等）。

4. 
   其他資料（包含與第三方之聊天紀錄內容等）。

2. 
   您使用本應用程式時之資料

1. 
   裝置資料（包含裝置IP位址、裝置硬體型號、行動網路數據、作業系統版本、使用者設定及用以存取本應用程式之裝置之其他相關資料等）。

2. 
   位置資料（包含GPS大致或精確之定位資料等【如您啟用定位服務者】）。

3. 
   使用紀錄資料（包含您使用本應用程式功能或系統之日期、時間及其他活動紀錄等）。

4. 
   通訊資料（包含您與其他使用者使用本應用程式往來聯繫之日期、時間、文字、語音、影像及地點等）。

5. 
   我們會透過Cookies蒐集您的資料，或自第三方經授權蒐集該等資料之其他網站或行動應用程式蒐集之。如您不願接受Cookies的寫入，您可以修改設定並將隱私權等級設定為高，以拒絕本應用程序儲存及讀取Cookies資料；但上述設定可能會導致本應用程序及服務某些功能無法正常執行。

3. 
   其他來源資料（包含政府機關、合作供應商、專業服務供應商、付款供應商、第三方申訴、索賠、爭議或推薦提供之資料等）。

3. 
   個人資料蒐集、處理及利用之特定目的

我們將於下列特定目的範圍內蒐集、處理、利用及保有您的個人資料：

1. 
   驗證您的身分、建立並維護您於本應用程式之使用者帳號。

2. 
   提供本應用程式AI虛擬角色互動體驗服務。

3. 
   製作及提供交易付款電子明細及收據。

4. 
   進行資料之統計、分析及研究，以增加本公司及本應用程式服務內容、提升本公司及本應用程式服務品質、訓練及改善本應用程式AI模型、加強安全保障及優化系統功能等。

5. 
   提供個人化之行銷訊息、廣告、優惠方案及行銷成效分析。

6. 
   回覆您的意見、通知服務範圍、條款或政策之更新。

7. 
   基於履行契約、行政處理、符合法令規範或遵守機關命令之目的。

8. 
   其他於本公司所經營之商業項目範圍內之行為。

4. 
   個人資料利用期間、地區

除法令另有規定外，我們將於前條之個人資料蒐集、處理及利用特定目的存續期間內，於我們營業服務所能到達之地區內及為達蒐集、處理、利用及國際傳輸目的所需使用之相關地區（包含但不限於中華民國、海外機構所在地、本公司業務委外機構所在地及未受政策法令或中央目的事業主管機關限制之國際傳輸個人資料之接收者所在地等地區）蒐集、處理、利用及保有您的個人資料。

5. 
   個人資料揭露對象及方式

我們將於下列情形，向特定對象以包含但不限於書面、訊息、電子郵件及數位檔案等合理、合法之方式揭露您的個人資料：

1. 
   於前三條蒐集、處理及利用個人資料類型、特定目的、期間與地區範圍內，向合作供應商、專業服務廠商（包含但不限於雲端服務、AI模型或技術服務、資料儲存服務、資安服務、數據分析服務等供應商）、付款供應商或本公司關係企業揭露必要之個人資料。

2. 
   合於個人資料保護法第20條但書規定為特定目的外之利用。

3. 
   基於法令或經司法、行政機關或其他機關命令。

4. 
   在緊急情況下為維護您或第三方之合法權益。

5. 
   於您註冊帳號或使用本應用程式期間從事之行為，如違反法令、本公司條款、政策或存有可能損害或妨害本公司或第三方權益之虞時，經我們合理認定揭露您的個人資料係為辨識、聯絡或採取法律行動所必要者。

6. 
   第三方因合併、轉讓或其他事由而繼受本公司。

6. 
   個人資料保存與管理

1. 
   我們可能將您提供的個人資料保存於本公司或第三方資料儲存服務提供者擁有或管理之伺服器、資料庫或系統中。

2. 
   我們將於本政策第二條至第四條，蒐集、處理及利用個人資料之類型、特定目的與合理期間範圍內保留您的個人資料。

3. 
   我們依相關法令規定，建置適當之個人資料安全維護措施，包含但不限於資料存取權限控管、傳輸及儲存加密、防火牆及入侵偵測、定期備份、人員保密義務之管理與教育訓練，以及定期之內部稽核等技術上及組織上措施，以合理防止個人資料遭竊取、竄改、毀損、滅失或洩漏。

4. 
   如我們將個人資料之蒐集、處理或利用委託第三方（包含前款之資料儲存服務提供者及其他業務委外機構）辦理者，將依相關法令規定，對受託者為適當之監督，並以契約約定其應遵守之個人資料保護義務及保密責任。

5. 
   如發生您的個人資料遭竊取、竄改、毀損、滅失或洩漏之事故，我們將於查明後，依法令規定，以適當方式通知您，並視情形通報主管機關，同時說明事故概況及已採取之因應措施。

7. 
   個人資料權利行使

1. 
   依個人資料保護法第3條規定，除非有其他法令限制，您就您所提供之個人資料享有查詢或請求閱覽、製給複製本、補充、更正、停止蒐集、處理、利用或刪除之權利；惟如您請求查詢、閱覽或製給複製本，本公司得酌收工本費新台幣100元/件。

2. 
   如果您欲行使上述權利或有其他諮詢事項，請參閱本政策之聯繫資訊取得協助，我們將盡快回覆您，或協助您行使相關權利。

3. 
   如您不願再收受我們提供之行銷訊息，得隨時透過行銷訊息所提供之取消訂閱或關閉通知功能，或依本政策所載聯繫資訊與我們聯繫，免費請求我們停止對您個人資料為行銷之利用，我們將於合理期間內停止。

8. 
   資料正確性相關權益

如您不同意本隱私權政策、不提供或未提供完整、正確及真實的個人資料，則可能無法申請註冊本應用程式帳號，或無法完整享受我們提供之相應服務。

9. 
   特種個人資料與使用者輸入內容

1. 
   我們原則上不主動要求您提供個人資料保護法第六條第一項所定之特種個人資料（包含病歷、醫療、基因、性生活、健康檢查及犯罪前科等）。除依法令規定具備法定事由或取得您之同意外，請您於使用本應用程式（包含與AI虛擬角色或其他使用者互動）時，避免主動提供前述特種個人資料或其他高度敏感之資訊。

2. 
   您知悉並同意，因本應用程式具有AI虛擬角色互動及使用者自由輸入功能，如您主動於對話、角色設定、提示詞、上傳內容或其他互動過程中提供特種個人資料或其他高度敏感資訊，本公司及本公司合作廠商將可能被動接收、儲存、處理或利用該等內容。

3. 
   您於本應用程式中輸入、上傳或與AI虛擬角色互動所產生之內容（包含文字、語音、影像等），可能由本公司於本政策所載特定目的範圍及必要範圍內蒐集、處理及利用該等資料。您應就所提供內容之合法性自負其責，且不得提供侵害他人權利、違反法令或本應用程式「服務條款」之內容。

10. 
    本政策之修訂

為妥善保護您的隱私權及個人資料，並提供更完善服務，我們將隨時因應社會環境及法令規定的變遷與科技的進步修訂本政策。本政策如有任何修訂時，我們會將本政策之修訂內容以電子郵件、通信網路、本應用程式公告或其他適當方式通知您或公告周知，並於通知或公告時立即生效。如您於本政策修訂後未註銷本應用程式帳號或繼續使用本應用程式，即視為您已閱讀、瞭解並同意本政策修訂後之所有內容。

11. 
    聯繫資訊

任何關於本政策、個人資料保護或權利行使之相關事項，請透過下列資訊聯繫本公司。

電子郵件：eden@langlive.com

地址：臺北市士林區中山北路5段500號4樓

客服時段：週一至週五，上午10:00至下午18:00（國定假日除外）

Privacy Policy

Effective Date: August _1_, 2026

Last Updated: August _1_, 2026

PalKai Co., Ltd. (hereinafter referred to as "we", "us", "our", or the "Company") respects your privacy and is committed to protecting your personal data. In order to protect your privacy and personal data, we collect, process, and use personal data in accordance with the Personal Data Protection Act of the Republic of China (Taiwan), the Enforcement Rules of the Personal Data Protection Act, and other applicable laws and regulations (hereinafter collectively referred to as the "Applicable Laws").

You may refer to this Privacy Policy (hereinafter referred to as the "Policy") to understand the specific measures we adopt for the protection of your privacy.

1. Scope and Acknowledgement of this Policy

1. 
   This Policy applies to you as a user of the Eden application developed by the Company (hereinafter referred to as the "App"). By applying for or using the App, you shall be deemed to have read, understood, and agreed to all of the contents of this Policy. If you do not agree to any provision of this Policy, you shall immediately cease using the App.

2. 
   Any matters not provided for in this Policy shall be supplemented and interpreted in accordance with the Terms of Service of the App and the applicable laws and regulations of the Republic of China (Taiwan).

2. Types and Sources of Personal Data Collection, Processing, and Use

The types and sources of the personal data that we collect, process, and use include the information you provide when applying to register an account for the App, the information generated through your use of the App, and information obtained from other sources, including the following:

2.1. Information You Provide When Applying to Register an Account and Using the App

1. 
   Account Information (including your name, username, date of birth, gender, Apple account, X account, Google account, Facebook account, other email accounts, telephone number, login password, preferences, and other account-related information).

2. 
   Payment Information (including your name, credit card number, security code, expiration date, billing address, and other payment-related information, if applicable).

3. 
   Input and Interaction Content (including any text, voice recordings, images, character settings, preference settings, conversation records, and other content that you input, upload, generate, or create through interactions with AI virtual characters within the App).

4. 
   Other Information (including the contents of your chats with third parties and other related information).

2.2 Information Generated Through Your Use of the App

1. 
   Device Information (including the IP address of your device, device hardware model, mobile network data, operating system version, user settings, and other information relating to the device used to access the App).

2. 
   Location Information (including approximate or precise GPS location data, if you have enabled location services).

3. 
   Usage Record Information (including the dates, times, and other activity records relating to your use of the functions or systems of the App).

4. 
   Communication Information (including the dates, times, text, voice, images, and locations relating to communications between you and other users through the App).

5. 
   We collect certain information through Cookies and from other websites or mobile applications operated by authorized third parties. If you do not wish to accept the placement of Cookies, you may modify your browser settings and set your privacy level to High to refuse the storage and reading of Cookies by the App. However, such settings may result in certain functions of the App and its services being unavailable or not functioning properly.

2.3 Information Obtained from Other Sources (including information provided by government authorities, business partners, professional service providers, payment service providers, or third parties in connection with complaints, claims, disputes, referrals, or recommendations).

3. Specific Purposes for the Collection, Processing, and Use of Personal Data

We will collect, process, use, and retain your personal data for the following specific purposes:

1. 
   To verify your identity and establish and maintain your user account for the App.

2. 
   To provide the AI virtual character interaction services of the App.

3. 
   To prepare and provide electronic transaction statements and receipts for payments.

4. 
   To compile statistics and conduct data analysis and research for the purposes of enhancing the Company's and the App's service offerings, improving the quality of the Company's and the App's services, training and improving the App's AI models, strengthening security protection, optimizing system functions, and other related purposes.

5. 
   To provide personalized marketing messages, advertisements, promotional offers, and marketing effectiveness analysis.

6. 
   To respond to your inquiries or feedback and to notify you of updates to the scope of services, these Terms, or this Policy.

7. 
   For the purposes of performing contractual obligations, administrative processing, complying with applicable laws and regulations, or complying with orders issued by competent authorities.

8. 
   For other activities within the scope of the Company's business operations.

4. Period and Geographic Areas for the Use of Personal Data

Unless otherwise provided by applicable laws and regulations, we will collect, process, use, and retain your personal data during the period in which the specific purposes for the collection, processing, and use of personal data set forth in the preceding Article continue to exist. Such collection, processing, use, and retention may take place within the regions where our business operations and services are available, as well as in any other regions necessary for the purposes of collection, processing, use, and international transfer of personal data, including, without limitation, the Republic of China (Taiwan), the locations of overseas affiliates or institutions, the locations of the Company's outsourced service providers, and the locations of recipients of internationally transferred personal data where such international transfer is not restricted by applicable policies, laws and regulations, or the competent central authorities.

5. Recipients and Methods of Disclosure of Personal Data

We may disclose your personal data to specific recipients under the following circumstances by reasonable and lawful means, including but not limited to written documents, messages, electronic mail, and digital files:

1. 
   Within the scope of the types, specific purposes, periods, and geographic areas for the collection, processing, and use of personal data as set forth in the preceding three Articles, we may disclose the necessary personal data to business partners, professional service providers (including, without limitation, providers of cloud services, AI model services, technical services, data storage services, information security services, and data analytics services), payment service providers, or the Company's affiliated companies.

2. 
   Where the use of personal data for purposes other than the specific purposes is permitted pursuant to the proviso of Article 20 of the Personal Data Protection Act.

3. 
   Where required by applicable laws and regulations or pursuant to an order issued by a judicial authority, administrative authority, or any other competent authority.

4. 
   Where necessary, in emergency circumstances, to protect your lawful rights and interests or those of a third party.

5. 
   Where, during your registration of an account or use of the App, you engage in any conduct that violates applicable laws and regulations, the Company's Terms or policies, or is likely to damage or prejudice the rights or interests of the Company or any third party, and we reasonably determine that the disclosure of your personal data is necessary for the purposes of identification, contacting you, or taking legal action.

6. 
   Where a third party succeeds to the Company's rights and obligations by reason of a merger, transfer, or any other legal cause.

6. Retention and Management of Personal Data

1. 
   We may retain the personal data you provide on servers, databases, or systems owned or managed by the Company or by third-party data storage service providers.

2. 
   We will retain your personal data only within the scope of the types, specific purposes, and reasonable retention periods for the collection, processing, and use of personal data as set forth in Articles 2 through 4 of this Policy.

3. 
   In accordance with the applicable laws and regulations, we have implemented appropriate security measures for the protection of personal data, including, without limitation, access control mechanisms, encryption of data transmission and storage, firewalls and intrusion detection systems, regular data backups, management of personnel confidentiality obligations, employee education and training, and periodic internal audits, as well as other technical and organizational measures, in order to reasonably prevent personal data from being stolen, altered, damaged, lost, or disclosed.

4. 
   Where we entrust a third party (including the data storage service providers referred to in the preceding paragraph and other outsourced service providers) with the collection, processing, or use of personal data, we shall, in accordance with the applicable laws and regulations, exercise appropriate supervision over such entrusted party and require it by contract to comply with its obligations to protect personal data and maintain confidentiality.

5. 
   In the event that your personal data is stolen, altered, damaged, lost, or disclosed, we will, after ascertaining the facts, notify you by appropriate means in accordance with the applicable laws and regulations and, where appropriate, report the incident to the competent authority, while also informing you of the nature of the incident and the remedial measures that have been taken.

7. Exercise of Rights Relating to Personal Data

1. 
   Pursuant to Article 3 of the Personal Data Protection Act, unless otherwise restricted by applicable laws and regulations, you are entitled to exercise the rights to inquire about or request access to, obtain a copy of, supplement, correct, request the cessation of the collection, processing, or use of, or request the deletion of, the personal data you have provided. However, where you request to inquire about, access, or obtain a copy of such personal data, the Company may charge a processing fee of NT$100 per request.

2. 
   If you wish to exercise any of the foregoing rights or have any other inquiries, please refer to the contact information set forth in this Policy for assistance. We will respond to you as soon as reasonably practicable and assist you in exercising your relevant rights.

3. 
   If you no longer wish to receive marketing communications from us, you may, at any time, unsubscribe or disable notification functions through the options provided in such marketing communications, or contact us using the contact information set forth in this Policy to request, free of charge, that we cease using your personal data for marketing purposes. We will comply with such request within a reasonable period of time.

8. Rights and Interests Relating to the Accuracy of Personal Data

If you do not agree to this Privacy Policy, or if you do not provide, or fail to provide complete, accurate, and truthful personal data, you may be unable to apply for and register an account for the App, or you may be unable to fully access and use the services provided by us.

9. Special Categories of Personal Data and User-Submitted Content

1. 
   As a general principle, we do not proactively require you to provide any special categories of personal data as prescribed under Paragraph 1 of Article 6 of the Personal Data Protection Act (including medical records, medical information, genetic information, sexual life, health examination records, and criminal records). Unless otherwise permitted by applicable laws and regulations or with your consent, you are requested to refrain from voluntarily providing the foregoing special categories of personal data or other highly sensitive information when using the App (including when interacting with AI virtual characters or other users).

2. 
   You acknowledge and agree that, because the App provides AI virtual character interaction features and free-text input features, if you voluntarily provide any special categories of personal data or other highly sensitive information during conversations, character settings, prompts, uploaded content, or any other interactive activities, the Company and its business partners may passively receive, store, process, or use such content.

3. 
   The content that you input, upload, or generate through interactions with AI virtual characters within the App (including text, voice recordings, images, and other content) may be collected, processed, and used by the Company within the scope of the specific purposes and to the extent necessary as set forth in this Policy. You shall be solely responsible for the legality of the content you provide and shall not provide any content that infringes upon the rights of any third party or violates any applicable laws and regulations or the Terms of Service of the App.

10. Amendments to this Policy

In order to better protect your privacy and personal data and to provide improved services, we may amend this Policy from time to time in response to changes in the social environment, applicable laws and regulations, and technological developments. In the event of any amendment to this Policy, we will notify you of the amended contents of this Policy by electronic mail, network communications, announcements within the App, or any other appropriate means, or otherwise make the amended Policy publicly available, and such amendment shall become effective immediately upon such notification or announcement. If, after any amendment to this Policy becomes effective, you do not cancel your account for the App or continue to use the App, you shall be deemed to have read, understood, and agreed to all of the amended contents of this Policy.

11. Contact Information

If you have any questions regarding this Policy, the protection of personal data, or the exercise of your rights, please contact the Company using the following contact information:

Email: eden@langlive.com

Address: 4F., No. 500, Sec. 5, Zhongshan N. Rd., Shilin Dist., Taipei City 111, Taiwan

Customer Service Hours: Monday through Friday, 10:00 a.m. to 6:00 p.m. (excluding public holidays)